Hire to Retire Services Expert
1 week ago
About the Role:
The purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and engaging customers with a courteous and professional attitude.
Key Responsibilities:
- Provide rapid, high quality and validated response/support to all P&O Services aspects (e.g., inquiries, services, processes, continuous improvement) and follow up inquiries on problems and requests from c customers/users.
- Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer.
- Maintain Organization Management/Personnel Administration HR data changes or actions effective on action/change in SAP HR system.
- Escalates requests that cannot be resolved directly to the appropriate escalation point of contact (i.e., vendor / H2R Manager / Senior Manager)
- Contribute to Knowledge Base for countries in scope.
- Ensure compliance in accordance with Data Privacy and Protection guidelines and other relevant legislation.
- Perform user administration tasks (e.g., access management)
- Perform document management tasks related in Japan Operations
- Assist in tracking service requests and troubleshoots support the analysis of error messages and questions.
- Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors.
Diversity & Inclusion / EEO:
- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._
Role Requirements:
- University level degree in any related field.
- Able to communicate in English and Japanese (both in speaking and in writing to support the respective end market)
- At least 1 years of experience in data management (or similar customer service organizations).
- Experience with SAP/Workday tool will be an added advantage.
- Demonstrated ability to work in cross functional teams in an international environment
- Solid organizational skills including attention to details and multitasking skills
- Proficiency in use of Microsoft Office; advanced Excel skills
Why Novartis:
Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world.
Join our Novartis Network:
If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
Division
People & Organization
Business Unit
P&O People Services and Technology
Location
Malaysia
Site
Petaling Jaya
Company / Legal Entity
NOV MALAYSIA
Functional Area
Human Resources
Job Type
Full Time
Employment Type
Regular
Shift Work
No
Access Job Account
-
Hire to Retire Services Expert
1 week ago
Subang Jaya, Selangor, Malaysia Novartis Full time391687BRHire to Retire Services Expert:MalaysiaAbout the roleThe purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and engaging customers with a...
-
Payroll Expert
1 week ago
Subang Jaya, Selangor, Malaysia Novartis Full time386946BRPayroll Expert:MalaysiaAbout the roleLocation: MalaysiaAbout this role: The purpose of this role is to support the development of People & Organization (P&O) processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services /...
-
Technical Service Representative Expert
1 week ago
Subang Jaya, Selangor, Malaysia PPG Full timeMain Responsibilities Develop customer satisfaction with service, response, and problem solving activities. Work with Segment Managers and the SEA (South) TS Manager to assure continued growth, to support business targets. Direct involvement with projects, supplying advice, and expertise for plant and equipment design. Maintain competitive intelligence to...
-
Technical Service Representative Expert
1 week ago
Subang Jaya, Selangor, Malaysia PPG Industries Full timeMain Responsibilities (6-10 maximum bullet points in this section) Develop customer satisfaction with service, response, and problem solving activities. Work with Segment Managers and the SEA (South) TS Manager to assure continued growth, to support business targets. Direct involvement with projects, supplying advice, and expertise for plant and equipment...
-
Talent Acquisition Executive
1 week ago
Subang Jaya, Selangor, Malaysia FORTRESS SHARED SERVICES SDN BHD Full timeJob Highlights Attractive Remuneration Package Positive Working Environment We are looking for a Talent Acquisition Executive to manage the recruitment and selection activities as well as staff movement activities of the company and the subsidiary companies.Responsibilities Coordinating with hiring managers to identify staffing needs. Liaise with hiring...
-
Expert Specialist
1 week ago
Subang Jaya, Selangor, Malaysia Lilly Full timeAt Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...
-
Expert Specialist
1 week ago
Subang Jaya, Selangor, Malaysia Lilly Full timeAt Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...
-
Customer Service Executive immediate Hiring
1 week ago
Subang Jaya, Selangor, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full timeJob Highlights:_ International BPO company Career development and opportunities Attractive salary and benefits Full Training will be provided Accessible by LRT (LRT Ara Damansara)- FREE shuttle service provided Strategic location: nearby Citta mall and residential area Immediate hiring Exceeding customer expectation in terms of customer service & accurate...
-
Process Expert OTC
1 week ago
Subang Jaya, Selangor, Malaysia HILTI Full timeWhat's the role?:Process Expert - OTC entails providing support and ensuring smooth global operations while effectively overseeing and improving matters associated with order to cash.Who is Hilti?:If you're new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction...
-
Process Expert OTC
1 week ago
Subang Jaya, Selangor, Malaysia HILTI Full timeWHAT'S THE ROLE?Process Expert - OTC entails providing support and ensuring smooth global operations while effectively overseeing and improving matters associated with order to cash.WHO IS HILTI?If you're new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector....
-
Talent Acquisition Executive
1 week ago
Subang Jaya, Selangor, Malaysia FORTRESS SHARED SERVICES SDN BHD Full timeJob Highlights Attractive Remuneration Package Positive Working Environment We are looking for a Talent Acquisition Executive to manage the recruitment and selection activities as well as staff movement activities of the company and the subsidiary companies.Responsibilities Coordinating with hiring managers to identify staffing needs. Liaise with hiring...
-
Process Expert
1 week ago
Subang Jaya, Selangor, Malaysia HILTI Full timeWHAT'S THE ROLE?You will consult and support Procurement Managers in the Business Units, Procurement hubs, and Plants along the sourcing process to ensure compliant and high-quality processes. You will gain an in-depth knowledge of the sourcing processes, from creating Requests for Proposal, setting up auctions, and creating contracts. You will learn about...
-
Customer Service Executive immediate Hiring
1 week ago
Subang Jaya, Selangor, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time_Jump start your career in the Customer Service industry with a renowned International BPO Company One step closer to a successful career that offers great benefits_Location: Ara DamansaraResponsibilities: Deliver worldclass customer service while responding to customer inquiries and concerns via outbound calls. Assist and update customers with upgrade...
-
Nutritionist - Immediate Hiring
1 week ago
Subang Jaya, Selangor, Malaysia CXL Executive Full timeNUTRITISIONIST - IMMEDIATE HIRING/ROTATIONAL SHIFT- Working Hours : Total 45 working hours per week- Working Days : Monday Sunday (rotational off day)- Working Shift :1st shift (9.30 am pm) - 1 hour break2 shift am pm) - 1 hour break- Intake : July 2023 (Immediate Hiring) Location : 28, Jalan 223, 46100, Petaling Jaya (preferable those possess own...
-
Process Expert
1 week ago
Subang Jaya, Selangor, Malaysia HILTI Full timeWhat's the role?:You will consult and support Procurement Managers in the Business Units, Procurement hubs, and Plants along the sourcing process to ensure compliant and high-quality processes. You will gain an in-depth knowledge of the sourcing processes, from creating Requests for Proposal, setting up auctions, and creating contracts. You will learn about...
-
Service Improvement Lead
1 week ago
Subang Jaya, Selangor, Malaysia Ericsson Full timeGrow with us:About this opportunity:In 5G RAN Service Improvement Lead take responsibilities for Support sales and Solution Support for Customers. With the help of team, SIL will be working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. He is encouraged to be...
-
IT Service Desk Analyst
3 weeks ago
Subang Jaya, Selangor, Malaysia SLB Full timeAbout us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...
-
IT Service Desk Analyst
1 month ago
Subang Jaya, Selangor, Malaysia SLB Full timeAbout us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...
-
IT Service Desk Analyst
1 week ago
Subang Jaya, Selangor, Malaysia SLB Full timeAbout us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...
-
IT Service Desk Analyst
4 weeks ago
Subang Jaya, Selangor, Malaysia Schlumberger Full timeIT Service Desk Analyst - Arabic SpeakingPetaling Jaya - MalaysiaAbout usWe are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.Our inclusive culture is the key to our success. We collaborate with our internal community of...