Customer Service Specialist

2 weeks ago


Subang Jaya, Selangor, Malaysia EPS Ventures Sdn Bhd Full time

Position:
Customer Service Specialist (Japanese/ Vietnamese/Tagalog)


Tenure: 1 Year contract/ Renewable Basis

Salary:
RM 4500 to RM 5000


Working Location:
Petaling Jaya


Working Hour/days:
Rotational Shift


Responsibilities:

  • Act as point of contact provide consultative support on agencies and advertisers accounts.
  • Drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction.
  • Improve internal efficiency and customer satisfaction by proactively identifying opportunity to optimize existing or new processes and tools.
  • Educate advertisers on product usage, from the basics to best practices.
  • Troubleshoot and resolve complex cases
  • Answer advertiser questions online; provide account setup guidance and simple optimization suggestions for highpotential advertisers through outbound calls if needed as well reach out to problematic advertisers via telephone to provide solutions.
  • Promoting advertising opportunities on inscope TikTok products based on agreed scripts and scenarios.
  • Maintaining the quality of provided service by initiatives to enhance activities and to promote customer satisfaction with the set qualitative and quantitative performance indicators.
  • Concern for maintaining the quality of the provided services by initiatives to enhance activities and to promote customer satisfaction with the set qualitative and quantitative performance indicators.

Job Requirements

  • Minimum Degree required or any other equivalent
  • Minimum one year customer service experience with digital marketing is preferred
  • Required to work on Public Holiday, Weekends, and rotational shift depending on operation needs.
  • Good in native language and English communication due to business needs.
  • Familiarity with Outlook, Ticket Management and Web Conferencing tools.
  • Preferrable experience using CRM system.

Job Type:
Contract

Contract length: 12 months

Salary:
RM4, RM5,000.00 per month

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)


  • Subang Jaya, Selangor, Malaysia Customer Service Centre Full time

    Job Description岗位职责:- 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答- 与有关部门保持良好的沟通与合作- 在客户服务和准确信息方面超越客户的期望。- 团队合作以实现所需的 KPI 元素和 SLA入职要求:- 必须能够流利地使用_普通话_和_英语_进行交流; _或_粤语_-...


  • Subang Jaya, Selangor, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    CUSTOMER SERVICE SPECIALIST BANKING-MANDARIN LOCATION: PETALING JAYA Salary Up to: RM3,000 - RM3,900 Working Hour: 5 Working days 24/7 Rotational Shift Language allowance : RM300 Job Scope: Responding to customer requests, managing concerns,and providing specific information based on the enquiries received via phone callJob Requirements:Bachelor's Degree or...


  • Subang Jaya, Selangor, Malaysia Schlumberger Full time

    Customer Service Specialist - Russian SpeakerPetaling Jaya - MalaysiaAbout usWe are a global technology company, driving energy innovation for a balanced planet.​ Together, we create amazing technology that unlocks access to energy for the benefit of all.​Our inclusive culture is the key to our success. We collaborate with our internal community of...


  • Subang Jaya, Selangor, Malaysia Schlumberger Full time

    Customer Service Specialist - Russian SpeakerPetaling Jaya - MalaysiaAbout usWe are a global technology company, driving energy innovation for a balanced planet.​ Together, we create amazing technology that unlocks access to energy for the benefit of all.​Our inclusive culture is the key to our success. We collaborate with our internal community of...


  • Subang Jaya, Selangor, Malaysia Schlumberger Full time

    About us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and...


  • Subang Jaya, Selangor, Malaysia Schlumberger Full time

    Customer Service Specialist - Russian SpeakerPetaling Jaya - MalaysiaAbout usWe are a global technology company, driving energy innovation for a balanced planet.​ Together, we create amazing technology that unlocks access to energy for the benefit of all.​Our inclusive culture is the key to our success. We collaborate with our internal community of...


  • Subang Jaya, Selangor, Malaysia Schlumberger Full time

    Customer Service Specialist - Russian SpeakerPetaling Jaya - MalaysiaAbout usWe are a global technology company, driving energy innovation for a balanced planet.​ Together, we create amazing technology that unlocks access to energy for the benefit of all.​Our inclusive culture is the key to our success. We collaborate with our internal community of...


  • Subang Jaya, Selangor, Malaysia SLB Full time

    About us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...


  • Subang Jaya, Selangor, Malaysia SLB Full time

    About us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...


  • Subang Jaya, Selangor, Malaysia Abbott Laboratories Full time

    PRIMARY FUNCTIONResponsible for end to end order customer fullfillment from consolidating and placing orders to source DC, tracking and following up of shipment and timely billing to customer. Coordinate instrument shipment for placements and to ensure timely installation.MAIN RESPONSIBILITIESConsolidate orders to place with source DC according to the...


  • Subang Jaya, Selangor, Malaysia JACOBS DOUWE EGBERTS Full time

    Customer Service Specialist (Supply Chain) Supply Chain Petaling Jaya Fulltime MalaysiaAbout The Role:This role provides a complete order process and customer service to all customers. This to ensure that all order and delivery issues are promptly resolved in order to maintain the highest level of customer service at all times.This role provides a complete...


  • Subang Jaya, Selangor, Malaysia SLB Full time

    About us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...


  • Subang Jaya, Selangor, Malaysia SLB Full time

    About us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...


  • Subang Jaya, Selangor, Malaysia Recruit Express Service Sdn Bhd Full time

    Job Scope:1)To answer call2)To check incoming fax and proceed for further action3)to issue and print Delivery order4)to liaise with logistic to make sure smooth delivery5)To assist other matter requires by Business Manager and other colleaguesJob Requirement:Experience in using Microsoft excel/ wordStrong attention to details and detail orientedJob Type:...

  • Customer Service

    2 weeks ago


    Subang Jaya, Selangor, Malaysia Recruit Express Full time

    Expected to consistently deliver excellent quality service to customers to achieve total customer satisfaction and solicit customers' feedback. Coordinate with the relevant stakeholders to investigate and respond to customers in a timely manner. Keep abreast of new developments (SOPs) and changes in products, services, policies, and procedures as shared by...

  • Customer Service

    2 weeks ago


    Subang Jaya, Selangor, Malaysia Lifework HR Services Sdn Bhd Full time

    Customer Service Support (Junior/ Entry level)Great career development with international fulfillment companyResponsible: Initiate outbound calls to existing sellers to confirm orders. Provide exceptional customer service by addressing seller inquiries and concerns. Ensure adequacy of salesrelated resources or materials. Inform clients of unforeseen delays...

  • Customer Service

    2 weeks ago


    Subang Jaya, Selangor, Malaysia Avorix International Full time

    Job Responsibilities: Providing high quality Customer Service to high valued customers. Following SOPs while assisting customers in their requests. Using company resources and other channels to assist in fulflling requests. Assist professionally in written and verbal communication. Provide daytoday support to mobile apps, eCommerce, retailrelated platforms...


  • Subang Jaya, Selangor, Malaysia Abbott Laboratories Full time

    MAIN PURPOSE OF ROLEPartnering with the sales team provides opportunities to maximize service upgrade opportunities. Effective time management by the incumbent helps minimize potential customer downtime increasing customer satisfaction with our solution. Also, the cost of service management including spare part inventory management and resolution through...


  • Subang Jaya, Selangor, Malaysia Kone Full time

    Why this role?The Digital Services Specialist is part of the Technical Help Desk (THD) organization.What will you be doing?: Operative activities: _ Evaluate and coordinate issues from customers, sales teams, and field operations. _ Responsible for the digital issue resolution endtoend processes. Analyze any identified issues with digital services and...


  • Subang Jaya, Selangor, Malaysia Bjak Full time

    About UsBjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, , helps millions find the insurance policy with the best value and highest coverage for them.Our core strengths are in navigating the most complex...