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Adoption Specialist
1 week ago
Experience:
Adoption Specialist
Skills:
Adoption Specialist
Job Purpose
Job Responsibilities
- Increase the adoption of IT services and solutions by promoting the use and features of IT services to connect end users with the appropriate tool for the job.
- Develops change management campaign and the liaison between User Services Onsite and Service Desk.
- Coordinates the distribution of global communications related to the adoption or new features of IT Tools & Services using appropriate communication channels.
- Delivers training courses using the best format and settings to meet customer needs.
- Maintain a continuous improvement program based on metric and satisfaction surveys.
- Ensure fit for purpose communication aligned with Informatic services
- Actively demonstrates an awareness of trends with regards to training and education both internally and externally to help improve and innovate to deliver training in the best possible way to meet the business needs.
- Strong customer engagement and presentation skills with the ability to communicate across all levels.
- Ability to work effectively with team members and virtual teams from different locations.
- Experience of designing and delivering IT training solutions.
- Exhibits intellectual curiosity and integrity and has strong passion to bring valueadding
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