Airport Ticketing Officer

1 week ago


Alor Setar, Kedah, Malaysia Malaysia Airlines Full time

Reports To:

  • Executive, Airport Ticket Office

Position Summary:

  • To perform Reservations & Ticketing functionalities for MAG on FY, MW and MH.
  • Provide appropriate solutions and product offerings to all walkin customers with highest degree of courtesy in a manner to ensure sales targets and procedures are adhered at all time.

Key Accountability:

  • Responsible of handling all MH and FY customers as per set standard
  • Ensure all daily sales collections and credit card sales are submitted, to assist superior and to provide support with respect to delegated tasks/ assignments. Manage cash Management at ticketing office
  • Ensure smooth handling of functions related to Ticket office and Airport Services such as EMD issuance for Excess baggage, Wheelchair services and other relevant requirements.
  • Handling of Parcel services/Cargo collection and servicing at ticket offices
  • To deliver Genuine Malaysian Hospitality
  • To carry out any other task as assigned by Immediate Superior or to attend any meetings and/or assignments as required under DSS.

Qualifications & Working Experience

  • Degree in Communication, Management or any related field and/or
  • Professional Certificate in any related field and/or
  • Diploma in Communication, Management, Administration or Any related field and/or
  • High school certificate (SPM/STPM).
  • 1 year of working experience

Area of Experience:

  • Good communication skills, both oral and written in English & Bahasa Malaysia
  • Must be able to work with mínimal supervision, committed and have a strong sense of responsibility
  • Courteous and pleasant personality, positive attitude, team player with good in Excellent manners with required tact and diplomacy to handle customers professionally

Personality Traits:

  • Ability to work in a fastpaced environment independently or as part of a team.
  • Excellent interpersonal, communication and analytical skills
  • Excellent interpersonal skills and the ability to collaborate effectively with crossfunctional teams.

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