Customer Care Exec 2.8k

2 weeks ago


Klang, Selangor, Malaysia GREEN MAN EMPIRE Full time

Customer Care Exec | Salary 2.8K - 4K| Pulau Indah, Port Klang
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Industry :Bread Manufacturer

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Benefits: Performance bonus, medical, 5-day week, etc

Job scope:

Responsible to ensure company delivers the highest standards of service to customers. Acting as a liaison between customers and company. Assist with complaints and feedbacks (products and sales), orders, account opening, sponsorship, factory visit and other queries.

  • Conduct follow up closely with the related department for any issue/case lodge by the customer/caller.
  • Responsible to obtain and evaluate all relevant information to handle product and service inquiries.
  • Respond promptly to customer inquiries and feedbacks.
  • Handle and convey the finding results of customer complaint accordingly to the complainant.
  • Perform out of office duties in correspond to customer complaints (if required).
  • To record details of each account opening, order, inquiry, feedback and complaint accordingly with the details of the action taken.
  • Preparing and compiling reports and summary (daily, weekly and monthly).
  • Maintain the records of customer feedbacks, complaints, product inquiries and sales related issues properly.
  • Any other related duties as assigned by the superior or Management.

Requirements:

  • Possess at least a Professional Certificate, Diploma, Bachelor's Degree, Professional Degree in Public Relation or Mass Communication or equivalent.
  • Good communication skills in verbal and written English
  • Preferably with one to two years of experience in Customer Service
  • Independent
  • Computer literate and well versed in Microsoft Office
  • Highly ethical and professional when dealing with customer
  • Accountable and responsible
  • Committed and hardworking
  • Humble, friendly, soft spoken and with teamwork spirit

Salary:
RM2, RM4,000.00 per month

Application Question(s):

  • Do you have a Diploma or Degree in Public Relation or Mass Communication or equivalent. Yes/No? (State it)
  • Do you have at least 1 year of customer service experience in a manufacturing company. Yes/No? (how many year)
  • Are you ok to work in Pulau Indah, Port Klang. Yes/No?
  • Good communication skills in verbal and written English
. How do you rate yourself from 1-10?

  • What is your Expected Salary?
  • What is your Current/Previous Salary?
  • What is the reason leaving your current Job?
  • Did your current job duties are familiar with this job duties. Yes/No? (Please brief shortly)

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