Customer Care Executive

2 weeks ago

Klang, Selangor, Malaysia Alphatel Global Sdn Bhd Full time
Perform outbound call and use social platform to contact customer (list provided) in order to retain existing customer.

  • To be an interface between the customer and internal support teams to ensure that the customer receives the best possible service from the company.
  • Provide excellent customer services and ensure customer satisfaction.
  • To contribute in team effort by accomplishing related results as needed individually and as a team player with the guidance and coaching of your Team Manager.
  • Team player with a strong desire to be an active, longterm participant in the growth of the career path.
  • Ability to learn quickly, make an immediate impact, and provide valueadded service to our clients.
  • High energy and enthusiasm, with a strong commitment to exceeding client expectations.
  • Strong communication and interpersonal skills, displaying the ability to connect and build relationship with clients and peers.
  • Analyze customer feedbacks and develop new techniques with the intent of increasing customer loyalty and retention.
  • Prepare working report and perform analysis to evaluate the effectiveness of retention programs.

; Requirements:

  • Language required: English, Mandarin, Bahasa Malaysia.
  • Strong working knowledge of Microsoft Office products.
  • Passionate and enthusiastic about customer service.
  • Able to work on shift, irregular and weekends and public holidays.

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