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Customer Services Executive

3 months ago

Klang, Selangor, Malaysia Image logistics (M) SDN BHD Full time

IMAGE LOGISTICS (M) SDN BHD

BAYU TINGGI, KLANG

_JOB VACANCY_

_WE ARE HIRING_

CUSTOMER SERVICES EXECUTIVE
Application are invited from dynamic, energetic and responsible professionals who have hand on experience in all aspects in Customer Services in logistics industries


Image Logistics (M) Sdn Bhd - Professional, Experience and Reliable with complete range of supply chain and logistics service over 20 years' experience in industry.


  • Basic understanding and fundamental in logistics industry.
  • Strong teamwork player and open to adapt the changes,
  • Possess ownership mindset
  • Open job, process orders and requests and maintain customer accounts by recording account information at system.
  • Managing Incoming calls & Mails from customer and reply on a timely basis.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Follow up and liaising with other internal departments for arrangements and twoway handling of information.
  • Maintain customer's account by updating information by sending daily report to client.
  • Identify and assess customers' needs to achieve satisfaction.
  • Ability to multitask, prioritize and manage time effectively.
  • Achieve monthly set KPI's and expectations from company and head of departments.
Qualification

  • Highly detailsoriented, able to work independently, enjoy interfacing with other staff at all levels, excellent skills in verbal and written communication
  • Possess a bachelor's degree, certificate or Diploma
  • 2 5 years of experience
  • Leadership skill and termoriented thinking
  • Strong problem solving, Strong orgaizational skills

Salary:
RM1, RM3,939.25 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Vision insurance

Supplemental pay types:

  • Performance bonus

Education:

  • Bachelor's (preferred)

Experience:

Customer Care Specialist: 2 years (preferred)

Language:

  • Mandarin (preferred)
  • Bahasa (preferred)

Ability to Commute:

  • Klang (required)

Ability to Relocate:

  • Klang: Relocate with an employer provided relocation package (required)