Itsm Application Specialist

3 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Adecco Malaysia Full time

Minimum of 5 years experience in the IT industry, of which 3 years focus on service management and configuration management.


  • Handson experience with knowledge of ITSM tools and platforms as a system administrator
  • Experience & proficiency with RemedyForce, FreshService, or leading IT service management tools and the CMDB of each.


Act as a Subject matter expert for IT Service Management Tools in Development & Operations (DevOps) and provide support in implementation of IT service management activities with wide understanding on service requests, tasks, incidents, problems, change, knowledge management, & CMDB module functionality, workflows, and processes.

Performing ITSM platform operational maintenance as a system administrator.

  • Work with automation and orchestration teams to integrate with catalogs, approvals, and workflows.
  • Ensure items worked on adhere to the current design and structure and maintain the developed technical documentation and standard operational procedures.
  • Ensure compliance with IT security standards, policies, and procedures.
  • Work closely with various IT infrastructure and operations teams to support and troubleshoot problems, issues, and opportunities for continuous service improvement.
  • Drive highlevel specific process definition, reengineering, improvement, and gap analysis of current/tobe processes during workshops with key customers, sponsors, and stakeholders.
  • Experience and a good understanding of ITSM architecture and CMDB structures, data models, and their relationship can bring value to IT service management.
  • Functional exposure (e.g. solution consultant, business analyst) to designing endtoend complex automation between multiple systems
  • Experience in client management tools such as Device32, BMC Client Management, SCCM, Jumpcloud, JamF, and ADDM.
  • Solid ITIL knowledge of service operations and service management. Experience with different project management approaches (e.g. waterfall, agile)
  • Skilled at working collaboratively in a complex and fast environment and driving performance achievement and improvements
  • ITIL4, COBIT, and Agile Project Management Certification

Responsibilities:

Experience

Education

Adecco is acting as an Employment Business in relation to this vacancy.

The Adecco Group is an Equal Opportunities Employer.

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