![ZALORA SOUTH EAST ASIA PTE LTD](https://contents.bebee.com/companies/my/zalora-south-east-asia-pte-ltd/avatar-0bpKW.png)
Platform Support Specialist
2 weeks ago
We are looking to fill the
Platform Support Specialist (Software Support) position in our Product Management Team, located in Kuala Lumpur, Malaysia.
You will work hand in hand with the Product Support Team, Technology Team, Commercial, and Operations Teams in the APAC region to help the company achieve operational excellence.
Key Responsibilities:
-
Product Support:
- Assess and triage incoming requests
e:
Access management requests, change requests, incidents, bugs or systems issues.
- Lead and drive the
RCA (Root Cause Analysis report), when it comes to major incidents on behalf of the product support team. - Lead the
One Stop Solution tech support domain - By tracking, responding, resolving and reporting issues to the Operation team and to the developers, for both internal and external parties.
- Ensure that support requests are handled (respond, escalate & resolve) within the agreedupon Service Level Agreements (SLAs).
- Provide accurate information, assistance and set an expectation to the requester in productrelated queries and problems.
- Alert and highlight to the stakeholders for any foreseen impacts when it comes to product issues/incidents.
- Collaborate with the team to meet and exceed performance targets.
- Work collaboratively with the Product Support Manager and fellow team members to achieve team goals, KPIs and objectives.
Service Management
Application:Configure, deploy and maintain Freshdesk (ITSM) & PagerDuty according to the business requirements. Design the flow of ITSM support, with the collaboration of other stakeholders for the companywide usage. Fully utilized the technology within or associated with ITSM. (API, webhooks, automations, Statusportal). Build and produce accurate records of customer interactions and support activities. within Freshdesk to the stakeholders. Support as and when required for any changes, integration, and migration.-
Process Adherence:
- Follow established support processes and procedures to deliver consistent and highquality service.
- Escalate complex issues to the Product Support Manager or other stakeholders as needed, following established escalation guidelines.
- Help to elevate processes which will help to make every part of the support Process more efficient, faster and accurate.
- Educating and helping requesters by providing concise and quality information.
Documentation & Continuous Learning:
- Documentation
- Build, sort and centralize the technical and non-technical writing on "how-to" resolve/troubleshoot, or system changes, for all product support domains.
- Stay uptodate on product knowledge, policies, and procedures to provide wellinformed support.
- Participate in ongoing training and development opportunities.
Customer Advocacy:
- Advocate for the customer's needs within the organization, providing valuable feedback to help improve our products and services.
- Bridge the gap between the internal and external parties, technically or business related matters.
- Build and lead the Net Promoter Survey (NPS) for continuous improvement for the product support team.
Mindset and Attitude:
- A friendly and approachable attitude, committed to fostering a positive work environment.
- A strong drive for excellence, always striving to deliver the highest level of service.
- A continuous learning mindset, open to new challenges, and ready to acquire new skills.
- Receptive to feedback and proactive in implementing it to enhance performance.
Experience, Skills & Qualifications:
- Minimum of
5 years working experience as an
Application support. - Has working experience as an IT intermediator/ IT collaborators, in between the operation teams, stakeholders and the developers.
- Well versed in converting technical into the nontechnical jargons, for the mass audience.
- Well versed in system development i
e:
Identifying bugs, product enhancements flow, app patches, version changes or app enrolment.
- Skilled in incident triage, preparing incidents for Engineering intervention, or independently making configuration changes as necessary.
- Understanding of IT system architecture and the ability to assess and diagnose issues that may spread across a wide net of systems is a must.
- Proficient in
logical thinking, with the ability to understand system relations, process flows, and causeandeffect relationships between systems. - Strong
analytical and problem solving skills, capable of critically evaluating situations and making datadriven decisions. - Caring for
Process and Execution Excellence always finding ways to improve processes to work smarter not harder. - A proactive and handson approach to managing and resolving complex issues.
- Effective communication and presentation skills.
- Selfmotivated and adaptable, with a willingness to thrive in our agile environment and embrace our company culture.
-
Fundraising Specialist Intern
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full timeJob SummaryWe are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson.To be a successful sales development...
-
Culinary Specialists
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Platform Hospitality Group Sdn Bhd Full timeThe objective of the Culinary Specialists French is to work together with and under the guidance of the Deputy Chief Executive Officer. He/she will be in charge of leading and guiding the kitchen team, to effectively serve the demands of the restaurant. This individual will be managing a crew of at least 20 employees. The Culinary Specialists - French is...
-
Vmware Platform Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Orsted Full timeImagine a future where you play an important role in operating and maintaining the global virtualisation infrastructure solutionsJoin us in this role where you'll be responsible for the support and maintenance of our global virtualisation products. In this role, you'll interface with colleagues across teams and borders and, with your knowledge and insights,...
-
Application Support Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia LH Agency Full timeWe are searching for an Application Support Specialist (Mandarin/Cantonese Speaker) to join our team in Kuala Lumpur either Johor Bahru, Malaysia As an Application Support Specialist, you will play a vital role in ensuring the smooth operation of our trade finance platform and providing exceptional support to our users.- it's only applicable for...
-
P2p Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Informa Global Support Full timeCompany DescriptionInforma is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally.Informa's leading brands and expert teams create...
-
Technical Support Specialist, My
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Qashier Pte Ltd Full timeTechnical Support Specialist, MYAbout the job Technical Support Specialist, MYWant to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?Qashier is looking for an amazing Technical Support Specialist to support our growthWe are looking for passionate individuals that can assist in the setup and onboarding of our...
-
Application Support Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Kofax Full timeThe Technical Support Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with...
-
Application Support Specialist
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia Kofax Full timeThe Technical Support Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with...
-
Sales Support Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hyppies Full timeJoin a fast-paced and thriving sales team as aSales Support Specialist A local leading Cybersecurity solutions provider is looking for a highly organized and detail-oriented individual who is passionate about delivering exceptional customer service.As a Sales Support Specialist, you will be instrumental in providing comprehensive administrative and...
-
Infra Platform Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full timeManaging operation of Complex IT infrastructure with Cloud & Virtualization technologies,Windows, Linux, Solaris, Ansible, SAN & Ceph Storage, Backup Systems. Experience and knowledge of Defendable Architecture and Zero Trust model. Supporting Project teams to understand requirements and developing detail plan andimplement Infrastructure services to meet...
-
Operations Support
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia ENERGY PLATFORM SDN BHD Full timeTo deliver and collect documents - To handle operations matters - To handle stocks and reports - To be on standby as and when requiredEnergy Platform Sdn Bhd (EP) was established 2007. The company's focus in our humble beginning is to provide high-quality Ship Brokering and Chartering services to all clients. As EP progresses over the years, it...
-
Support specialist
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ijm Corporation Berhad Full timeJob Description:We are seeking a part-time Support Specialist to join our dynamic team at IJM Corporation Berhad in Kuala Lumpur. As an Associate Level Support Specialist, you will be responsible for providing reliable and adaptable support to our team members and clients.Responsibilities: Provide technical support to team members and clients through various...
-
Support specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ijm Corporation Berhad Full timeJob Description:We are seeking a part-time Support Specialist to join our dynamic team at IJM Corporation Berhad in Kuala Lumpur. As an Associate Level Support Specialist, you will be responsible for providing reliable and adaptable support to our team members and clients.Responsibilities: Provide technical support to team members and clients through various...
-
Support specialist
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ijm Corporation Berhad Full timeJob Description:We are seeking a part-time Support Specialist to join our dynamic team at IJM Corporation Berhad in Kuala Lumpur. As an Associate Level Support Specialist, you will be responsible for providing reliable and adaptable support to our team members and clients.Responsibilities: Provide technical support to team members and clients through various...
-
Customer Support Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia First Prudential Markets Full timeFP Markets is a well-established global CFD broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies and we are currently looking to recruit a full-time Customer Support Specialist - Chinese Speaker in our Malaysia Office.This is a great opportunity to work in a varied role and be overseen by and mentored by a...
-
Vmware Tanzu Platform Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Orsted Full timeImagine a future where you play an important role in operating and maintaining the global VMware Tanzu Kubernetes infrastructure solutionsJoin us in this role where you'll be responsible for the support and maintenance of our global Tanzu Kubernetes products. In this role, you'll interface with colleagues across teams and borders, and, with your knowledge...
-
Product support specialist
13 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full timeDo you take ownership, embrace challenges, and thrive to achieve results?Do you have the ability to work under pressure and deliver tasks within deadlines? Were a world-leading smart mobility Saa S tech company with over 1,750,000 subscribers across 29 countries and were looking for a Product Support Specialist to join our team. Our teams are collaborative,...
-
Platform Analyst
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Sterling Full timePlatform AnalystWe have great people here and are looking for more. Come join us - you will love itPosition Purpose StatementResponsible for delivering, maintaining and enhancing the platforms within Sterling. The individual will manage a portfolio of projects with multiple stakeholder and business leaders to implement new solutions and maintain existing...
-
Application Production Support Specialist
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full timeReq ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application Production Support Specialist to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14),...
-
Application Production Support Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full timeReq ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Application Production Support Specialist to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14),...