Product support specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full time

Do you take ownership, embrace challenges, and thrive to achieve results?Do you have the ability to work under pressure and deliver tasks within deadlines? Were a world-leading smart mobility Saa S tech company with over 1,750,000 subscribers across 29 countries and were looking for a Product Support Specialist to join our team.

Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

The main purpose of the position is to provide application support to internal and external customers and resolve technical issues.

Responsibility Proficient in both written and verbal communication Strong verbal communication skills Experience in the telematics field, Debugging, checking Firmware and configs etc.

Skilled in SQL, particularly Postgre SQL, primarily for executing "selects " for troubleshooting and reports. Familiarity with Procedural SQL (PL/SQL). Command line proficiency in Linux, ability to find and check logs etc. Experience in Python Prior experience working in an international context is advantageous. Familiarity with any ticketing system.
Requirements Bach Degree in IT/engineering or relevant Prioritise and manage multiple tasks and adapt to challenging situations. MS Office Package (Excel Intermediate). Working knowledge of IT infrastructure environment, Linux and SQL.

Excellent communication skills, being able to convey complex and difficult issues both verbally and in writing to customers with varying levels of technical expertise.

Experience in Professional Service Management tool.

What we deal with:

Troubleshooting, escalating, resolving all internally escalated application errors / new feature requests / any general inquiry relating to any Cartrack telematics platform (both internal and client facing).

Doing this for all Asia Pacific countries on a daily basis.#J-18808-Ljbffr

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