Oss Specialist

1 week ago

Subang Jaya, Selangor, Malaysia ManpowerGroup Full time

Purpose of the Position -

  • As OSS Specialist you will provide Desk Side Support to IT users, for all IT matters requiring physical intervention.
  • You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT.
  • You will also act as a representative of IT organization and face to the customer on behalf of other IT functions.

Requirements:

  • Have completed a formal qualification or completed an apprenticeship in the field of information technology;
  • Have three (3) years of professional experience in IT (onsite) support. Beneficial if in possession of a valid ITIL certification.
  • Fluent in local and English language. Bring an outstanding customer service orientation;
  • Bring proven interpersonal and communication skills. Have the ability to set priorities and to keep the overview.
  • Have a proactive and solutionoriented mindset. Have the ability to work independently and selfdriven; and possess customer service skills and deep technical knowledge.

Tools:

  • Service Now


 MS Office 36
  • Windows
- iOS

  • Asset Management Tools

Methodologies:

  • Lean 6 Sigma
  • ITIL

Experience
- have completed a formal qualification or completed an apprenticeship in the field of information technology
- have two years of professional experience in IT support
- be fluent in local and English language
- have a proactive and solution-oriented mind-set and have the ability to work independently and self-driven

Pay:
RM12, RM15,000.00 per month

Education:

  • Bachelor's (preferred)

Experience:

  • ServiceNow: 2 years (preferred)
  • Microsoft365: 2 years (preferred)
  • Windows
: 2 years (preferred)

- iOS: 2 years (preferred)

Asset Management Tools: 3 years (preferred)

  • Lean 6 Sigma
: 2 years (preferred)

  • ITIL: 2 years (preferred)
  • IT
Onsite Support: 1 year (preferred)

  • OSS Specialist: 3 years (preferred)

  • Oss Specialist

    1 week ago

    Petaling Jaya, Malaysia ManpowerGroup Full time

    **Purpose of the Position -** - As OSS Specialist you will provide Desk Side Support to IT users, for all IT matters requiring physical intervention. - You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. - You will also act as a representative of IT organization and face to the customer on behalf...