Oss Specialist

**Purpose of the Position -**
- As OSS Specialist you will provide Desk Side Support to IT users, for all IT matters requiring physical intervention.
- You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT.
- You will also act as a representative of IT organization and face to the customer on behalf of other IT functions.

**Requirements**:

- Have completed a formal qualification or completed an apprenticeship in the field of information technology;
- Have three (3) years of professional experience in IT (on-site) support. Beneficial if in possession of a valid ITIL certification.
- Fluent in local and English language. Bring an outstanding customer service orientation;
- Bring proven interpersonal and communication skills. Have the ability to set priorities and to keep the overview.
- Have a proactive and solution-oriented mind-set. Have the ability to work independently and self-driven; and possess customer service skills and deep technical knowledge.

**Tools:**
- Service Now
- MS Office 365
- Windows
- iOS
- Asset Management Tools

**Methodologies**:

- Lean 6 Sigma
- ITIL

**Experience**
- have completed a formal qualification or completed an apprenticeship in the field of information technology
- have two years of professional experience in IT support
- be fluent in local and English language
- have a proactive and solution-oriented mind-set and have the ability to work independently and self-driven

Pay: RM12,000.00 - RM15,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- ServiceNow: 2 years (preferred)
- Microsoft365: 2 years (preferred)
- Windows: 2 years (preferred)
- iOS: 2 years (preferred)
- Asset Management Tools: 3 years (preferred)
- Lean 6 Sigma: 2 years (preferred)
- ITIL: 2 years (preferred)
- IT Onsite Support: 1 year (preferred)
- OSS Specialist: 3 years (preferred)