Manager Digital Operation
1 week ago
Manager Digital Operation (SocMed & Live Chat) - Immediate Hiring
Working Location:
Bangsar
Working Hour: 8.30 am pm
Working Days:
Monday - Friday
Salary Range:
RM 4,500 - RM 5,500
Qualification:
- Bachelor's degree in a relevant field or equivalent experience.
- Minimun 34 years of experience in contact center operations, with a proven track record of leadership, team management, and project management.
- Strong proficiency in data analysis and the use of relevant software tools (e.g., Excel, data analytics platforms).
- Exceptional understanding of KPIs, performance metrics, and project management methodologies.
- Demonstrated ability to develop, coach, and motivate teams to achieve and exceed targets.
- Excellent communication, interpersonal, and problemsolving skills.
- Ability to thrive in a fastpaced and dynamic work environment.
- Experience with contact center technology, customer relationship management (CRM) systems, and project management tools is highly desirable.
- Certified Contact center professional / Customer Experience will be an added advantage
Job Descriptions:
- Determines contact center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating stateoftheart technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customerservice standards; contributing information and analysis to organizational strategic plans and reviews.
- To verify and review performance management report by ensuring all measurement data are collected, useable and with integrity for accurate implementation of action plans for contact center improvement.
- Review contact center systems by reviewing in customer's interaction and voice response systems, and voice networks; providing feedback on user interfaces; involve in user acceptance test plans; planning and controlling implementations.
- Maintains and improves contact center operations by monitoring performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.
- Accomplishes contact center human resource objectives by administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Review contact center performance reports by collecting, analyzing, and summarizing data and trends.
- Maintains professional and technical knowledge by tracking emerging trends in contact center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking stateoftheart practices; participating in professional societies.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Job Type:
Contract
Contract length: 12 months
Salary:
RM4, RM5,500.00 per month
Benefits:
- Health insurance
- Parental leave
- Vision insurance
Schedule:
- Monday to Friday
Education:
- Bachelor's (preferred)
Experience:
- call centre: 4 years (preferred)
Ability to Commute:
- Kuala Lumpur (required)
Willingness to travel:
- 100% (preferred)
-
Digital Marketer
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Tiara Digital Advertising Full timeResult-oriented Digital Marketer neededIf you are a dynamic Digital Marketer with a knack for creating compelling content and running effective digital marketing campaigns, you are welcome to apply.At our agency, we don't believe in settling for a basic salary. We offer a lucrative commission scheme on top of your monthly base salary. Don't let another...
-
Digital Operations Executive
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Full timeDigital Operations ExecutiveAs a Digital Operations Executive, you will play a pivotal role in supporting our tech team. You will be responsible for maintaining and managing our digital products to ensure they function seamlessly. Your efforts will be crucial in enhancing the performance and success of our digital solutions.Responsibilities:- Product...
-
Head of Digital Marketing
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Digital Ads Sdn Bhd Full timeThis job is for a Head of Digital Marketing at a fast-paced agency overseeing marketing strategies, multi-channel campaigns, and team management. You might like this job because it offers a chance to lead, innovate, and drive measurable results in a dynamic digital environment.Full-Timefew days agoJob DescriptionPosition Overview: We are seeking a dynamic...
-
Digital Content Copywriter
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia HIP Digital Agency Full timeAre you a wordsmith with a passion for crafting compelling narratives in the digital realm? We're on the lookout for a talented Digital Content Writer to join our team and bring our brand's story to life across various digital platforms. If you have a knack for weaving words that engage, inform, and inspire, we want to hear from you.Responsibilities:...
-
Digital Marketing Executive
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Magnus Digital Sdn Bhd Full timeMagnus Digital is looking for an experienced Digital Marketing Executive to join our teamLocation: Old Klang RoadJob Scope: To provide content & creative writings for web pages and social media platforms inclusive of slogans, captions and blogs. Preparing style of content according to client objective whether to sell or to inform. Preparing style of content...
-
Digital Marketing Executive
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Odin-Digital Full timeResponsibilities Setup and manage paid campaigns across multiple channels Create content for EDM and social media Conduct competitor research Generate reports based on performance Use AI tools to generate contentQualifications Excellent understanding of digital marketing concepts Have a keen interest in advertising, social media and content generation Strong...
-
Digital Content Creator
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia HIP Digital Agency Full timeResponsibilities: Collaborate with the marketing team to develop a content strategy that aligns with the company's goals and target audience. Create a wide range of digital content, including but not limited to blog posts, social media posts, videos, infographics, podcasts, and interactive media. Research industry trends, competitor content, and audience...
-
Digital Marketing Executive
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Webrand Digital Sdn. Bhd. Full timeResponsibilities: Allocate and monitor campaign budgets Track on results and prepare accurate reports on marketing campaign's overall performance Coordinate with Creative & Content team for project launching and optimization Identify the latest trends and technologies affecting our industry Evaluate important metrics that affect our site traffic and target...
-
Digital Marketing Executive
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Webrand Digital Sdn. Bhd. Full timeResponsibilities: Allocate and monitor campaign budgets Track on results and prepare accurate reports on marketing campaign's overall performance Coordinate with Creative & Content team for project launching and optimization Identify the latest trends and technologies affecting our industry Evaluate important metrics that affect our site traffic and target...
-
Digital Manager
2 months ago
Kuala Lumpur, Kuala Lumpur, Malaysia JT International S.A. Full timeGlobal Applicants Welcome. Local employment package will apply.Reporting to: Brand Lead Digital Manager The incumbent will join a dynamic and fast paced environment, working closely with the Brand Lead to generate strategies to grow brand equity & presence within the realm of digital, improve consumer engagement and drive growth to the business. They will be...
-
Digital Manager
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia JT International S.A. Full timeGlobal Applicants Welcome. Local employment package will apply.Reporting to: Brand Lead Digital Manager The incumbent will join a dynamic and fast paced environment, working closely with the Brand Lead to generate strategies to grow brand equity & presence within the realm of digital, improve consumer engagement and drive growth to the business. They will be...
-
Project manager, digital
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Btc Sdn Bhd Full timeJob Description Open Position: Project Manager, Digital (IT Company) An IT Company is looking for Project Manager, Digital to join the team and be based in the Kuala Lumpur office.Key responsibilities and requirements include: More than 3 years of experience in managing IT/digital projects with relevant project management certification As focal point for...
-
Project manager, digital
2 months ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Btc Sdn Bhd Full timeJob Description Open Position: Project Manager, Digital (IT Company) An IT Company is looking for Project Manager, Digital to join the team and be based in the Kuala Lumpur office.Key responsibilities and requirements include: More than 3 years of experience in managing IT/digital projects with relevant project management certification As focal point for...
-
Manager - Digital Planning
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full timeResponsibilities: Transform traditional business platform to digital business platform. To initiate new ideas for improvements in business processes as well as operational system for efficiency and effectiveness in the entire process. To lead and drive digital project management activities and timeline planning with internal or external parties to organize...
-
Digital Project Manager
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia RGE Full timeGrow your career with usYou are on a journey to join an exciting Company and be part of our success story to improve lives by developing resources sustainably. Here we offer you and exciting and dynamic work environment and will equip you with the know-how that will stretch and enhance your career journey.Role Summary:Work closely with the business team to...
-
Digital product manager
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Makeover Guys Full timeThe Role: As the Digital Product Manager at The Makeover Guys, you will play a key role in developing and integrating our internal and external digital products. You will be involved in planning, integrating, and enhancing our business processes through innovative digital solutions. Your work will directly impact the user experience and business...
-
Digital product manager
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Makeover Guys Full timeThe Role: As the Digital Product Manager at The Makeover Guys, you will play a key role in developing and integrating our internal and external digital products. You will be involved in planning, integrating, and enhancing our business processes through innovative digital solutions. Your work will directly impact the user experience and business...
-
Digital product manager
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Makeover Guys Full timeThe Role: As the Digital Product Manager at The Makeover Guys, you will play a key role in developing and integrating our internal and external digital products. You will be involved in planning, integrating, and enhancing our business processes through innovative digital solutions. Your work will directly impact the user experience and business...
-
Manager - Digital Solution (Gegm)
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Malaysia Full timeManager - Digital Solution (GEGM)Discover the GREAT in your career.As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement - from...
-
Digital Manager
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full timeAbout the Company:Our client is a well-established FMCG Tobacco multinational company dedicated to innovation and sustainability. Their products are internationally distributed in over 120 countries, striving to enhance adult consumers' enjoyment globally.About the Job:The Digital Manager (Creative) role has been introduced for their new product line....