Customer Service Executive

2 weeks ago

Kuala Terengganu, Terengganu, Malaysia SOGO (KL) Department Store Sdn Bhd Full time

Responsibilities:

  • Lead the customer service team in ensuring high level of customer service standard in attending to customer enquiries, complaints, membership, etc., as according to the standard workflow and procedures.
  • To supervise, monitor and ensure operational activities at respective service counters are carried out as according to the required standard procedures and practices, ensure cases are followup accordingly until a case is resolved and closed.
  • Tackling complicated issues/complaints and implement necessary improvement measures.
  • Driving new and dynamic CRM programs and initiatives for our existing and new members that build customer engagement and loyalty to increase repeat purchases, account retention and renewals.
  • Consolidate and provide Data Generation, Campaign Analysis and Report Reconciliation and Compilation from CRM System, POS System, etc. on timely manner.
  • Execute and perform any task or assignment that may be assigned by the superior. Reporting to the Store Manager.

Requirements:

  • Minimum Diploma in any related field.
  • At least 3 years of working experience managing a team in Customer Service, preferably in retail industry.
  • Excellent command of language both written and spoken English and Bahasa Malaysia.
  • Strong leadership skills with positive attitude and good problem solving abilities.
  • Excellent interpersonal and communication skills and is able to work well with all levels of staff.
  • Able to work and follows retails shift working hours.

Pay:
RM2, RM3,300.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Application Question(s):

  • How much is your expected salary?
  • How much notice are you required to give your current employer?

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

  • Customer service: 3 years (preferred)

Language:

  • English (preferred)
  • Bahasa Malaysia (preferred)
Expected Start Date: 08/01/2024

  • Front Desk Customer Experience

    2 weeks ago

    Kuala Terengganu, Terengganu, Malaysia Cxl executive Full time

    Position : Front Desk cum Customer Experience( GLC COMPANY)Location : Wisma Persekutuan, 20551 Kuala Terengganu. Terengganu Darul Iman.Working Days: 5 days per week ( Sunday - Thursday / 8.30am - 4.30pm)Intake :ImmediatelySalary :RM1,750To monitor & track order status until complete.To educate and explain to Malaysian citizen about the productTo explain to...

  • Customer Service

    2 weeks ago

    Kuala Terengganu, Terengganu, Malaysia 1Millennium International Sdn Bhd Full time

    Responsibilities Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner. To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system. Responsible to ensure customer's...

  • Customer Service Professional

    2 weeks ago

    Kuala Terengganu, Terengganu, Malaysia 1Millennium International Sdn Bhd Full time

    Details: Responsible to ensure customer satisfaction in providing service information and inquiries, complaints and feedback are attended promptly in professional manner. Handle inbound customer enquires & request including reports for services and billing enquiries. To gather from the customer all the information necessary to fulfill their requirement and...

  • Spa Customer Service

    2 weeks ago

    Kuala Terengganu, Terengganu, Malaysia Estetika Medispa Sdn Bhd Full time

    JAWATAN KOSONG KEMASUKAN SEGERA Kami mencari seorang Customer Service Spa diLokasi :Lot PT 35399, Dataran Austin, Kampung Gong Badak, 21300 Kuala Terengganu, TerengganuSKOP KERJA UTAMAMemberi khidmat customer service secara online melalui laman sosial fb dan ig mengikut sop yang ditetapkan oleh syarikat seperti membalas pm dan mengendalikan booking...

  • Customer Service and Sale Executive

    2 weeks ago

    Kuala Terengganu, Terengganu, Malaysia ALISSA HEALTHCARE SDN BHD Full time

    1) WANITA BERUMUR TAHUN2) MEMPUNYAI PENGALAMAN DALAM BIDANG CUSTOMER SERVICE DAN SALE3) MEMPUNYAI KEMAHIRAN UNTUK CLOSE SALE4) BOLEH BEKERJA DALAM BERPASUKAN5) MEMPUNYAI VISI UNTUK MEMAJUKAN KERJAYA6) TRAINING AKAN DISEDIAKAN7) BOLEH HANDLE WASAP/MESEJ8) MEMPUNYAI PENGALAMAN DALAM BIDANG PENGURUSAN JUALAN LEBIH DARI 1 TAHUN9) MEMPUNYAI KEBOLEHAN MENGEDIT...

  • Customer Service

    2 weeks ago

    Kuala Terengganu, Terengganu, Malaysia CM MANAGEMENT & CONSULTANCY Full time

    Online service consultantDiploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

  • Klinik Tihani Customer Service

    2 weeks ago

    Kuala Terengganu, Terengganu, Malaysia Klinik Tihani Sdn Bhd Full time

    JAWATAN KOSONG, KEMASUKAN SEGERA Kami mencari seorang Customer service Media Sosial Sepenuh Masa di Klinik TihaniLokasi:Klinik Tihani, 10A, Panji Curve Business Park, Jalan Panji Alam, 21100 Kuala Terengganu, TerengganuGaji BasicEPF, Socso Dan EisKriteria1 Beragama Islam2 Mempunyai pengalaman mengendali akaun fb dan ig3 Boleh bekerja dalam tekanan4 Boleh...

  • Clerk Customer Service

    2 weeks ago

    Kuala Terengganu, Terengganu, Malaysia az inc. Full time

    Hardworking & responsible. attention to detail Good in people skills. Familiar with FB, IG, Tiktok & Basic Online Platform, Microsoft Office Able to manage sales databases and CRM systems Highly organised and able to multitask. Flexible with working hours.Age: Between 18 and 40 years old.Location: Seberang Takiror contact us atJob DetailsJOB INFO &...

  • Customer Service Executive

    2 weeks ago

    Kuala Terengganu, Terengganu, Malaysia NR CAFE HERITAGE SDN BHD Full time

    1.MENYAMBUT PELANGGAN 2.MELAYANI PERMINTAAN PELANGGAN 3.MENJADI KETUA KEPADA KUMPULAN WAITERKami menyediakan makanan dan minuman bermasak (restoran)SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

  • Community Outreach Specialist

    2 weeks ago

    Kuala Terengganu, Terengganu, Malaysia Cxl executive Full time

    Position : Community Outreach SpecialistLocation : Wisma Persekutuan atau Kompleks Paya Bunga Square, Jalan Masjid AbidinWorking Days: 5 days per week (Monday - Friday / 8.30am - 4.30pm) OR ( Sunday - Thursday / 8.30 am pm)Intake :ImmediatelySalary :RM1,750To monitor & track order status until complete.To educate and explain to Malaysian citizen about the...

  • Farm Service Sales Executive

    2 weeks ago

    Kuala Terengganu, Terengganu, Malaysia Weissen Company (M) Sdn Bhd Full time

    Highlights: 1. Oversea Trip 2. Attractive Commission and Products Bonus 3.Hybrid flexible work Jobs Taks: 1) Responsible for sales and marketing of animal pharmaceutical and feed products at East Coast of Malaysia (Pantai Timur sperti Pahang, Kuantan & Terengganu) 2) To maintain existing sales and develop new customers. 3)Deliver correct product knowledge to...

  • Customer Services

    2 weeks ago

    Kuala Terengganu, Terengganu, Malaysia PMA Sdn Bhd Full time

    Job Scope:- Menjawab soalan pelanggan di media sosial- Menjaga talian untuk pelanggan hubungi.- Hubungi pelanggan untuk mendapatkan Feedback.Kriteria: tahun- Minat akan kerja yang berkaitan dengan pengurusan pelanggan.- Boleh bekerja dalam kumpulan- Seorang yang peramah & ceria ^^**Salary**: RM1,500.00 per month**Benefits**:- Maternity leave- Opportunities...

  • Customer Services

    2 weeks ago

    Kuala Terengganu, Terengganu, Malaysia PAKMANSOR AGROMODERN SDN. BHD Full time

    1. menjawab soalan pelanggan di Sosial Media 2. Mengaja talian untuk pelanggan hubungi 3. Hubungi pelanggan untuk mendapatkan FeedbackMenjual Produk PertanianSPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

  • Customer Services

    2 weeks ago

    Kuala Terengganu, Terengganu, Malaysia PakMansor Agromodern Sdn Bhd Full time

    Job Scope:- Menjawab soalan pelanggan di media sosial- Menjaga talian untuk pelanggan hubungi.- Hubungi pelanggan untuk mendapatkan Feedback.Kriteria: tahun- Minat akan kerja yang berkaitan dengan pengurusan pelanggan.- Boleh bekerja dalam kumpulan- Seorang yang peramah & ceria ^^Pay: RM1,500.00 per month**Benefits**:- Maternity leave- Opportunities for...

  • Customer Service/customer Advisor

    2 weeks ago

    Kuala Terengganu, Terengganu, Malaysia NOOR ARFA HOLDINGS SDN BHD Full time

    CIRI-CIRI:1. Perempuan 2. Bujang/Berkahwin 3. Multitasking 4. Aktif di sosial media 5. Boleh berkomunikasi dengan baik 6. Multitasking 7. Mahir menggunakan whatsapp & social mediaNoor Arfa is well-known for its high quality batik in Malaysia since 1980 and its headquarters is based in Kuala Terengganu. It is a pioneer of Malay's batik industry and has earned...

  • Marketing Executive

    2 weeks ago

    Kuala Terengganu, Terengganu, Malaysia JZ COMPUTER Full time

    We are seeking a passionate and driven Marketing Executive to join our team at JZ Computer. As a Marketing Executive, you will play a pivotal role in developing and executing marketing strategies to promote our range of computer products and services. You will collaborate closely with the sales team to drive customer acquisition and retention through...

  • Human Resources Executive

    2 weeks ago

    Kuala Terengganu, Terengganu, Malaysia PEMBINAAN NKZ SDN BHD Full time

    Know all the Human Resource Functions. Preparing job descriptions, advertising vacant positions, and managing the employment process.Orientating new employees and training existing employees.Monitoring employee performance and maintain employees record.Communicating with staff about issues affecting their performance.Responsible for Compensation and...

  • Service Manager Proton

    2 weeks ago

    Kuala Terengganu, Terengganu, Malaysia RAMACO MOTOR SDN BHD Full time

    Diploma or Degree in Automotive Work experience is important Starting salary RM3,000 (can be negotiate) Job scope: To monitor and archive service target, to increase operational efficiency and to reduce operational costs. Planning, coordinating, organizing and controlling. To achieve better coordination between the various entities related to the service...

  • Marketing Executive

    2 weeks ago

    Kuala Terengganu, Terengganu, Malaysia POTEK GADGET ENTERPRISE Full time

    Market Research:Conduct market research to identify trends, competitor activities, and customer preferences.Analyze data to determine the demand for products and services.Marketing Strategy:Develop and implement marketing strategies to promote products or services.Collaborate with other departments to integrate marketing strategies with overall business...

  • Business Development Executive

    2 weeks ago

    Kuala Terengganu, Terengganu, Malaysia PERMINTEX WARIJITU RESOURCES SDN. BHD. Full time

    Business Development Executive Job Description : We are looking for a resilient, empathic business development executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in...