Partner Service

1 week ago

Malaysia STAAH Full time

We are a New Zealand owned company that provides online management solutions for various size accommodation providers internationally, such as Hotels, Motels, Resorts, Apartments, B&Bs, Lodges and much more.


You will interact with a wide variety of people in the hospitality industry and have the ability to develop excellent relationships with our clientele to provide a sustainable and mutually beneficial working environment.


The job - As Partner Service Executive, you will:

  • Be able to setup new accounts for new clients, train them, familiarize them with the system & take them live on to the system. Provide constant support to the client & be in constant touch with them for any issues being faced by them
  • Software Setup and First Level training for New Hotels / Motels
  • Providing Product support to existing Hotel Clients
  • Providing product Training to new Clients
  • Liaise with Regional Partner Services & technical team for any issues found within the system
  • Manage after sales enquiries on STAAH Products / Solutions
  • Liaising with Online Channel Partners, PMS Partners and other suppliers
  • Have a genuine problem solving attitude with the customer. Provide a high level of support that will continually improve the relationship with customer
  • To grow and retain existing accounts by presenting new solutions and services to clients
  • Work with Head of South East Asia to deploy support efforts

Requirements:

  • 2+ years in Sales Support roles
  • Some XML or coding experience preferred
  • Experience of working in startup environment
  • Positive approach to networking Interest in online web / cloud based technology
  • Previous Customer service experience
  • Courteous, polite and patient to assist our clients with queries
  • Moderate computer skills/knowledge, as well as Microsoft Suite Skills (Excel, Word etc)
  • A high level of resilience and ability to deal with different personalities
  • Analytical approach to provide solutions to our clients
  • Clear and professional written and verbal communication skills

Extras - it would be great to have
:

  • Diploma or Bachelor's degree
  • Accommodation industry knowledge (hotels, motels, B&Bs etc)
  • Existing network of contacts in hotel / accommodation industry

Location:

Malaysia:

  • This is a regional position. Only Malaysian nationals or those with a valid work permit who speak Chinese and English fluently need apply.

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