Front Office Manager

1 week ago


Putrajaya, Malaysia The Zenith Hotel Putrajaya Full time

Main Responsibilities:

  • Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable.
  • As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures.
  • Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
  • Ensures Rooms Operations meet standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department.
  • Responsible for the operational side of Front Office
  • Maximize hotel rooms revenue / yield daily
  • Monitor the room upsell program
  • Assure the daily roster is effective

Operational:

  • Handling guests complaints and resolving the situation
  • Assisting Reception/Front Desk with relocation of guests during full house/overbooked situations
  • Conduct performance appraisals analyzing training needs and scheduling training sessions
  • Conduct orientation and introduction of new employees and onthejob training
  • Maintaining corporate standards and ensuring that they are adhered to at all times
  • Ensuring that all staff know procedures and standards required within their sections and keeping workstations tidy at all times
  • Attitude towards guests (most important)
  • Attitude towards other members of staff and superiors
  • Personal attitude of all Front Office Staff
  • Appearance, personal hygiene and uniforms of staff
  • Improving efficiency of above through better methods and training
  • In charge of all emergency situations in absence of higher authorities especially during weekends & public holidays
  • Held regular briefing and meeting
  • To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
  • To ensure that valet parking and guest automobiles are and supervised frequently.
  • To assist, manage and coordinate during group checkins, VVIP arrivals, and hotel inspections when it is required

Job Type:
Permanent

Pay:
RM4, RM5,800.00 per month

Benefits:

  • Health insurance
  • Meal provided
  • Professional development

Schedule:

  • Fixed shift

Ability to commute/relocate:

  • Putrajaya: Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Front Office: 4 years (required)

Language:

  • Malay (preferred)
  • English (preferred)

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