Call Centre

1 week ago

Malaysia Tao Bin Sdn Bhd Full time

Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Follow communication 'scripts' when handling different enquiries.
  • Determine customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Take iniative to upsell products when they arise.
  • Establish sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Attend educational seminars to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets.

Requirements:

  • Previous experience in a customer support role.
  • Track record of overachieving quota.
  • Good phone and verbal communication skills along with active listening.
  • Familiarity with CRM systems and practices.
  • Customer focus and adaptability to different personality types.
  • Ability to multitask, set priorities and manage time effectively.

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