Contact Centre Consultant

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communication solutions. Toku combines local strategic...

**Key Responsibilities** **PRIMARY ROLE**: - Resolve customer complaints/issue by following up with the required department and reverting back to customer on the outcome. - Highlight IT / system related issues to the 2nd level team for further investigation. - Attend to customer’s request for manual crediting, stop payment, statement request,...

**Key Responsibilities** **PRIMARY ROLE**: - Resolve customer complaints/issue by following up with the required department and reverting back to customer on the outcome. - Highlight IT / system related issues to the 2nd level team for further investigation. - Attend to customer’s request for manual crediting, stop payment, statement request,...

**Key Responsibilities** - Resolve customer complaints/issue by following up with the required department and reverting back to customer on the outcome. - Highlight IT / system related issues to the 2nd level team for further investigation. - Attend to customer’s request for manual crediting, stop payment, statement request, credit/debit advise, cheque...

**Project Consultant **Company Overview**: Established in 2010 and headquartered in Singapore, BIPO is a **global payroll and people** **solutions** provider. Our comprehensive **total HR solutions** include our Human Capital Management (HCM) suite, Global Payroll Outsourcing (GPO) and Employer of Record (EOR) service across 160+ global markets. We are...

As part of the Health & Benefits team, this role is primarily to develop and grow our H&B business in Malaysia. This would include active business development and pipeline management, design and implementation of effective employee benefits, client sales/servicing support and to deliver on H&B strategy and BD projects. **The Role** - Support health &...

**Job no**: 570397 **Contract type**: Consultant **Duty Station**: Kuala Lumpur **Level**: Consultancy **Location**: Malaysia **Categories**: Innovation UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190...

**Your new company** The client, a MNC Bank that serves more than 40 million customers through our global businesses: Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. **Your new role**: - The role will require you to assist customers about Credit Card, banking account or Personal Financial products. - This is an inbound call...

**Your new company** This company is a leader in its field and its rapidly expanding its presence as a group. It will be executing business projects in Malaysia with initiatives that will affect employees from a strategic HR perspective and requires HR support moving forward. **Your new role** You will be part of a dynamic team working on multiple...

**Your new company** You will be working with a well-known shared service centre that is looking for a payroll expert to be based in Klang Valley. **Your new role** **What you'll need to succeed** **What you'll get in return** You will be rewarded up to RM8,500 per month, together with annual performance bonus and fixed allowance. **What you need to do...

Customer Success Consultant Are you a customer-centric and data-driven individual? Are you a dynamic, enthusiastic B2B sales professional? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools...

**Overview**: Job-type Full-Time Job Category Accounting Industries Acc & Finance Salary MYR 2,500 - 5,000 /Month **Who you'll be working for**:Well Established Local Business Consulting Firm. **What requirements you'll need to be eligible**: - Minimum 3-4 years experience in company secretary line. - Willing to work in Kelana Jaya. **What you'll be...

**This position is for K2 Data Centres, a company under Kuok (Singapore) Limited, based in Malaysia.** **Purpose of the Role**: To provide leadership and management support of an operational Critical environment shift team providing 24/7/365 on-site support of a production data centre facility. The Facility Lead is responsible for the emergency response and...

**Key Accountabilities**: - Set featured user appointments for Account Managers to visit. - Supporting role to BDM. - Generate & contact leads via competitor sites. - Engage all dealers in assigned areas given by the HoD to promote new products/services offered. - Convert users to paying customers. - Move stocks across to Carlist.my via competitor...

**Hot Jobs for You**: - For Mandarin Speakers Only **Position: :Accounts Payable, Lead Associate Level**: **Experience: 3 years of exp.**: **Budget: 4,500 RM**: Check it out, and contact our consultants to get more information: WhatsApp: +60146814561 Visit our LinkedIn:adi-resourcing **Job Category**:Accounting & Finance**Job Type**:Full Time**Job...

**Overview**: Job-type Part-Time Job Category Banking & Finance Industries Acc & Finance Salary MYR 14 - 15 /Hour **Who you'll be working for**:Buy Now Pay Later App **What requirements you'll need to be eligible**: - Speak English fluently **What you'll be doing on the job**: - Convince customer to install the app **Consultant Contact**:**Posted...

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **Customer Service Consultants in this role get...

Conduct customer profitability analysis and account strategy formulation with the help of product specialists, as required, for both existing and potential clients. Execute the account strategy plan including cross-selling activities or phase-out activities. - Be the first-line primary contact person for the customer on all queries relating to credit,...

**Job Purpose**: To ensure all orders received either directly from customers, local customer service or sales are validated and entered SAP. All materials and prices must be validated and amended appropriately before entry into SAP. Service level agreement of 24 hours must be achieved. **Other Conditions**: All staff employed at within European SSC may on...

Industry Line - Malaysia, Selangor, PJ ABOUT ARCONDIS Arcondis is a global consulting company with an exclusive focus on the healthcare and life science industries. Headquartered in Basel, Switzerland, the company has a global footprint with offices in North America, APAC and across Europe. We have been managing challenges and solving problems for our...