Contact Centre Consultant

**JOB DESCRIPTION** **JOB TITLE** **POSITION : Call Agent, Inbound Call Centre, Consumer Contact Centre** **Grade **U8.C/U9.C/C9.C/G33 **Location **Plaza Damansara & Plaza Pantai **Reports To **Team Leader, Inbound Call Centre, Consumer Contact Centre **Other Reporting Relationships **NA **Subordinates **nil **Job Purpose **Entry level to junior experience...

JOB TITLE- POSITION : Call Agent, Inbound Call Centre, Consumer Contact Centre- Grade- U8.C/U9.C/C9.C- Location- Plaza Damansara & CIMB Hub & Menara CIMB- Reports To- Team Leader, Inbound Call Centre, Consumer Contact Centre- Other Reporting Relationships- NA- Subordinates- nil- Job Purpose- Entry level to junior experience hire responsible for receiving...

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communication solutions. Toku combines local strategic...

Handle and resolve incoming calls (including product enquiries, service request, feedback & complaints) as per contact centre standard operating procedures and CIMB guidelines - Perform the required verification prior to proceeding with updating of customer’s information, fulfilling customer's requests or providing account information as requested by...

Pejabat kami mencari pekerja yang berkualiti untuk membantu kami dalam menjalankan operasi harian. Kami menyediakan peluang untuk kenaikan pangkat, bonus tahunan dan insentif lain-lain.Pekerja kami bertanggungjawab untuk membuat panggilan keluar kepada pelanggan, memberikan perkhidmatan yang baik dan memenuhi KPI harian.Kami menawarkan peluang untuk kenaikan...

**PRIMARY ROLE**: - Resolve customer complaints/issue by following up with the required department and reverting back to customer on the outcome. - Highlight IT / system related issues to the 2nd level team for further investigation. - Attend to customer’s request for manual crediting, stop payment, statement request, credit/debit advise, cheque details...

**Key Responsibilities** - Resolve customer complaints/issue by following up with the required department and reverting back to customer on the outcome. - Highlight IT / system related issues to the 2nd level team for further investigation. - Attend to customer’s request for manual crediting, stop payment, statement request, credit/debit advise, cheque...

**Key Responsibilities** **PRIMARY ROLE**: - Resolve customer complaints/issue by following up with the required department and reverting back to customer on the outcome. - Highlight IT / system related issues to the 2nd level team for further investigation. - Attend to customer’s request for manual crediting, stop payment, statement request,...

**Job no**: 563997 **Contract type**: Consultant **Duty Station**: Kuala Lumpur **Level**: Consultancy **Location**: Malaysia **Categories**: Innovation UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190...

We are inviting applications for the position of A & E – General A & E (Consultant). We are looking for candidates with immediate availability as Consultants specialising in A & E – General A & E. This job is located in South West, starting on Tuesday 09 April 2024, for a period of 366 days, ending on Wednesday 09 April 2025. When contacting us please...

**Project Consultant **Company Overview**: Established in 2010 and headquartered in Singapore, BIPO is a **global payroll and people** **solutions** provider. Our comprehensive **total HR solutions** include our Human Capital Management (HCM) suite, Global Payroll Outsourcing (GPO) and Employer of Record (EOR) service across 160+ global markets. We are...

As part of the Health & Benefits team, this role is primarily to develop and grow our H&B business in Malaysia. This would include active business development and pipeline management, design and implementation of effective employee benefits, client sales/servicing support and to deliver on H&B strategy and BD projects. **The Role** - Support health &...

Contribute to the success of our organization by leading project management, facilitating insights development, and providing consulting expertise on diverse projects to improve organizational and business performance. Collaborate with senior managers and executive leadership, and develop effective client materials and present to mid/senior leadership. You...

**Job no**: 570397 **Contract type**: Consultant **Duty Station**: Kuala Lumpur **Level**: Consultancy **Location**: Malaysia **Categories**: Innovation UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190...

As a Consultant, you will work in a fast-paced environment on a variety of client projects with an opportunity for regional assignments. You will play the role of a project manager and ensure smooth project execution from end-to-end. You will work directly with senior managers and executive leadership and get to interact and learn from industry leaders....

Sales - Outbound (Call Centre & Customer Service) Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We are around 1,800 employees internally and more than 4,000 outsourced employees supporting 11 different countries in their respective languages. Today we start our journey to become a Center of Excellence by the end...

Seeking an Executive Technical Support specialist to manage customer inquiries and provide technical assistance in Tagalog and English. Executive Technical Support - Tagalog Language Support The role involves handling incoming calls, emails, and chat from customers regarding PCs, laptops, and electronic products and services. Support the contact centre...

Telemarketing Officer role involves achieving sales targets, maintaining customer relationships, and providing high-quality service. Key Responsibilities: Achieve sales targets by effectively managing assigned products and cross-selling opportunities. Maintain good relationships with customers and provide high standards of service quality at all...

Telemarketing Officer at CIMB Bank:Primary responsibilities include achieving sales targets, maintaining customer relationships, and handling customer inquiries.Key Accountabilities:Achieve sales targets and cross-sell assigned products.Develop and maintain strong customer relationships.Effectively manage and engage with cold leads.Respond to customer...

Customer Success Consultant Are you a customer-centric and data-driven individual? Are you a dynamic, enthusiastic B2B sales professional? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools...