Customer Success Consultant, Sea

2 weeks ago

Malaysia RELX Full time

Customer Success Consultant

Are you a customer-centric and data-driven individual?

Are you a dynamic, enthusiastic B2B sales professional?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

About the Role

As a Customer Success Consultant, drive success by servicing and retaining customers. Map customer journeys, address pain points, and track usage. Develop thought leadership programs to measure success with NPS, AED, net POS, retention, and account growth.

**Responsibilities**:

- Mapping out customer journeys and addressing pain points with effective solutions
- Tracking customers' usage and building relevant programs to induce higher usage
- Driving thought leadership programs, training, and focus groups to better engage customers
- Leading a cross-functional team in delivering customer-focused servicing
- Developing end-to-end customer journey and success programs
- Providing insightful data analysis and strategic recommendations
- Conducting training sessions to induce more customers' usage
- Driving customer development initiatives and programs to better engage customers and build LN brand

**Requirements**:

- Obtained a legal education and/or knowledge at the Bachelor's level.
- Able to efficiently oversee intricate procedures and creatively craft for a long time.
- Excellent communication, influencing, and interpersonal skills
- Effective probing skills to comprehend customers' pain points.
- Excellent working knowledge of Excel, PowerPoint, CRM, and reporting tools

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: - Medical Inpatient and Outpatient Insurance: Coverage for your healthcare needs. - Life Assurance Policies: Providing financial security for your loved ones. - Modern Family Benefits: Support for maternity, paternity, and adoption needs. - Long Service Award: Recognition for your dedication and loyalty. - Celebratory Allowance/Gifts: Marking special occasions to celebrate with you. - Flexible Benefits Plan : Offering you wider choice of services and products - Employee Assistance Program : Access support for personal and work-related challenges. - Flexible Working Arrangements: Balance work and personal life effectively. - Access to Learning and Development Resources: Empowering your professional growth.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
, or please contact 1-855-833-5120.

Please read our

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