Client Success Manager

6 months ago


Malaysia DHL Full time

About us
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers - helping them deliver better results every day. Responsibilities

Providing knowledge around carriers, product and customer service processes

Consulting customer service with questions around customer inquiries

Solving complex requests occurring in day-to-day business

Overseeing claims being raised by the customer and their processing by customer service, carriers and warehouses

Executing on and safeguarding Customer Service standards

Continuously improving tools and templates used in the processes

Participation in customer meetings, business reviews & operations calls together with site managers, commercial owners

Monitoring and ensuring customer services responses are according to our standards

Analyzing root causes of re-occurring issues arising in running operations and solving them with the right stakeholders

Aligning customer change requests with Sales and Project Delivery. Implement smaller change requests in direct alignment with operations and IT

Handling minor escalations occurring in customer service

Training & educating the customer on the correct role they need to play / how they need to contribute to good & profitable operations

**Small-scale**: Implementing change requests from customers (as a project) in cooperation with IT, Sales, and Operations

Involving and managing different functions (IT, Sales, Warehouses, Project Delivery, Customer Service, external suppliers, etc.) without direct authority

Establishing close relationships with operational experts, warehouses, Delivery & Run teams as well as carriers

Maintaining a close relationship and link with the customers' Customer Service department and Logistics
**Requirements**:
Minimum Degree in Logistics, Business Management or equivalent

English (Full professional proficiency)

2-3 years of experience in the logistics industry or related fields

Demonstrable Continuous Professional Development



  • Malaysia Ant Group Full time

    Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services...


  • Malaysia Klick Health Full time

    **About Klick Health** As a Client Success Manager, you’ll join a dynamic team of client services experts to bridge the gap between our valued clients and our internal teams. Your role will involve forging strong client relationships, understanding their unique marketing needs, ensuring precise project execution, and meeting tight deadlines, while...

  • Freelance Sales Demo

    8 months ago


    Malaysia Accrets Full time

    Company Description: At ASSIST, we specialize in data entry automation services, offering cutting-edge solutions to streamline accounting processes. Our product, built on robust technologies like Computer Vision and Large Language Model, integrates seamlessly with accounting platforms like Xero and QuickBooks, providing an intuitive and efficient user...


  • Malaysia Yellow.ai Full time

    **About Us** **Our Company's Values** **Execute with Clarity & Focus**: - Pursue objectives with precision and unwavering focus. **Create Customer Success**: - Create a customer-centric culture that prioritises experience and satisfaction. **Move the Needle Everyday** - Drive continuous improvement and make tangible progress each day. **Demonstrate...


  • Malaysia CIMB Group Full time

    **Key Responsibilities** - Assist Private Bankers on daily administrative and operational tasks and attend to clients’ instructions precisely and in a timely manner. - Assist Private Bankers in managing and reviewing their client bases to ensure optimal productivity and compliance. - Identify and act on any potential cross-selling opportunities. - Liaise...


  • Malaysia CARMA International Full time

    **Employment Type**: Full Time **Industry**: Media Analytics **Location**: Kuala Lumpur, Malaysia **Date Posted**: July 7, 2022 CARMA is a global provider of integrated media intelligence solutions. We deliver what matters using an unrivalled mix of cutting-edge technologies and experienced media measurement and analysis experts. With 19 international...


  • Malaysia State Street Full time

    Who we are looking for Why this role is important to us The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete...

  • Client Servicing

    6 months ago


    Malaysia Rhad Pte Ltd Full time

    Job description **Responsibilities**: 1. Ensuring existing clients are satisfied through after-sales care, gaining testimonials or feedback 2. Ensuring the renewals contracts are sent in timely manner, and ensure payment were made before the subscription ends 3. Approaching existing clients for referrals 4. Acting as a point of contact for complaints and...


  • Malaysia Innity Full time

    Overall Job Function Passionation is an Influencer Marketing Platform & Marketplace providing focused SME/MNC advertising services in Malaysia and APAC. You will be responsible for the day-to-day operations and execution of key campaigns and projects. Qualified individuals should be highly driven, and aggressive to thrive in a fast-paced and dynamic working...

  • Associate Director, Tb

    6 months ago


    Malaysia CIMB Group Full time

    Key Responsibilities "live" operation, working closely with Sales, Product Management, Client Service, IT and Operations partners to enable Business Strategy and facilitate revenue growth Expected to partner and support GTB Sales to structure accounts and solutions for clients that meet client’s business requirements Participate in client management and...

  • Project Manager

    6 months ago


    Malaysia PIONEER ENGINEERING SDN BHD Full time

    **Join Our Team as a Project Manager / Turnaround (TA) Manager at Pioneer** **Engineering Sdn Bhd** **Location**:Melaka, Malaysia **Reports to**:COO **Supervises**:Planners, Engineers, Other PMT **About Us**: At Pioneer Engineering Sdn Bhd, we are at the forefront of engineering, service, and maintenance in the oil & gas industry. We pride ourselves on...


  • Malaysia Intuitive Recruitment LLP Full time

    Join a global leader in staffing solutions that believes in setting the gold standard for ethics and recruitment services. Our client, a dynamic industry frontrunner, is on the lookout for a passionate **Sales & Marketing Manager** to elevate our success even further. As their Sales & Marketing Manager, you will play a pivotal role in shaping our success...

  • Sales Manager

    6 months ago


    Malaysia Datasearch Consulting Full time

    Attractive Salary + Bonus- Full-time / Malaysia- Sales / Account Management- Malaysia **Summary** - Working in a successful fast-growing payment solutions provider - Sales professional with a strong background in payments and a proven track record of consultative sales. - Excellent career growth prospects Our client, a global financial technology vendor...

  • Director, Client

    8 months ago


    Malaysia CIMB Group Full time

    Key Responsibilities Strategic Program Governance: - Develop and implement governance frameworks for a portfolio of strategic programs. - Play a pivotal role in influencing project outcomes by closely collaborating with key stakeholders, project directors, and managers. Analysis and Recommendations: - Conduct comprehensive analysis, collect relevant...

  • Project Manager

    6 months ago


    Malaysia SAGlobal Full time

    **Overview of sa.global** sa.global is a leading global provider of Microsoft Dynamics 365 solutions for professional services firms and other project-driven organizations. Our family of vertical solutions extend the core functionality of Microsoft Dynamics 365 to provide an unparalleled offering in the marketplace for engineering, architecture,...


  • Malaysia LexisNexis Full time

    Business Development Manager Are you a talented sales expert? Do you enjoy having a consultative approach toward sales? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and...

  • Media Manager

    6 months ago


    Malaysia The Edge Asia Full time

    Our client is a dynamic and innovative agency that brings together expertise in communication, media, consulting, software, filmmaking, data analytics and artificial intelligence. With a track record of success, they been recognized by industry authorities, receiving prestigious awards for their achievements. The values, symbolized by the unique logo,...


  • Malaysia Fairview International School (FIS) Full time

    Venue and Event Manager Responsibilities: - Managing all maintenance and repairs of the venue grounds, property, equipment, and facilities. - Ensuring that the venue and facilities are clean and organized. - Managing all bookings for events and liaising with the clients to determine event requirements. -Preparing venue hire packages and pricing options and...

  • Sales Manager

    2 months ago


    Malaysia Makemark Intelligence Asia Pacific Sdn. Bhd. Full time

    Drive business growth in beauty, retail, and restaurant sectors. Lead sales team to achieve targets. Build relationships with B2B and SME clients. Responsibilities: Drive growth and success of SAAS products and services in beauty, retail, and restaurant sectors. Lead and inspire sales team to achieve and exceed sales targets. Build and maintain...


  • Malaysia Innity Full time

    Overall Job Function This role lead, plans and manages the activity of a group of accounts, and adds vision and momentum to the business. The Associate Account Director supports the Head of Sales by building a strong team; success on the account is seen through creating an environment for great work, being responsible for the profitable delivery of...