Ant Group-customer Success Manager-international Bg

2 weeks ago

Malaysia Ant Group Full time

Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions.

We are seeking for a【**Customer Success Manager**】based in Kuala Lumpur, Malaysia.

**Key Responsibilities**
- Be the expert for Ant’s Global payment products and actively promote our products and services within the cross border payment industry and bring impact to the ecosystem
- Drive Ant’s Global Payment Standard to become an internationally recognized standard
- Drive contract negotiation and collaborate with Sales team on closing deals
- Ensure the successful implementation of products and services
- Effectively collaborate across multiple internal teams, including marketing, LCAP, Business Development, Data and operation teams, drive alignment and ensure the successful implementation of partnership programs.
- Hear from clients, identify gaps and align with internal team to find best solutions to resolve client pain points
- Engage in long term customer success plan and discover potential cross-selling opportunities

**Qualifications**
- 5 years and above experience in global payment companies and familiar with cross-border payment products and standard
- International experience in payment, finance/fintech is a plus
- Excellent communication and presentation skills
- Strong experience in client facing roles with tracking record on product trainings/product demos, project delivery and customer support
- Able to adapt in a fast-pacing environment and rapidly changing market
- Customer success or account management experience is a plus

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