Customer Success Manager

1 month ago

Malaysia Yellow.ai Full time

**About Us**

**Our Company's Values**

**Execute with Clarity & Focus**:

- Pursue objectives with precision and unwavering focus.

**Create Customer Success**:

- Create a customer-centric culture that prioritises experience and satisfaction.

**Move the Needle Everyday** - Drive continuous improvement and make tangible progress each day.

**Demonstrate Grit** - Exhibit resilience, determination and tenacity in overcoming challenges.

**Do More with Less**:

- Maximize productivity and outcome while operating within resource constraints

**One **Yellow.AI** Team** - Foster a culture of unity and collaboration across the workforce of Yellow.AI.

**What do we expect from you?**
- Manage daily communication with customers and maintain relationships at all levels.
- Capture customer’s key business objectives
- Be the voice of the customer.
- Build Mutual Success Plans.
- Drive Strategic Business Reviews.
- Educate customers on Yellow.ai offerings and provide best practices.
- Identify growth opportunities.
- Work with sales executives/account managers to land and expand opportunities.
- Assist with support related issues to ensure they are resolved in a timely manner.
- Assist customers with their integrations and facilitate meetings between customer and other internal teams, such as Delivery, Product, Support, etc.
- Maintain proactive, regular contact within accounts to maximize their success and usage, as well as additional revenue opportunities.
- Deliver customized demonstrations.
- Drive customer references.

**Job Requirement**

**You’re a great fit if you already meet the following prerequisites.**
- You enjoy solving problems. You love taking on difficult challenges and finding creative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it.
- You pay attention to the details. You stay focused, and nothing falls through the cracks on your watch. You think on your feet. You like learning new things and you can learn quickly. When things change, you know how to roll with the punches.
- You communicate clearly. You write well. You speak eloquently. You can explain just about anything to anyone and you comfortable communicating in writing and on the phone/video call.
- You are motivated and driven. You volunteer for new challenges without waiting to be asked. Youre going to take ownership of the time you spend with us and truly make a difference.
- Desire and willingness to test, embrace and encourage new technologies, product offerings and marketing channels.

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