Customer Experience Executive for Insurance

**What is this job about?** - We are an insurance brokerage company, seeking an experienced Customer Success Support to join our team. - This position involves managing insurance claims and policy renewals for our clients. **Key Responsibilities**: - Claims Support: Guide customers through the claims process, providing clear information and support. -...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Customer Experience (CX) team is responsible for improving end to end journey experience for our customers (buyers and sellers) on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform.You will...

#BeMore Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX - Attractive...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Seller Experience (CX) team is responsible for improving end to end journey experience for our sellers on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform. You will lead strategic,...

**Responsibilities** - Provide quality claims services to meet customer satisfaction. - Ensure comply all claim processes, procedures, policies and guidelines as stipulated in the Claims Manual and / or instructions. - Handle and conduct assessment of motor claims files. - To conduct desktop assessment, spot checks and IVA. - Conduct editing of external...

Job Summary To deliver profitable growth though selling a broad and differentiated suite of solutions in a unified way, acquiring an intimate knowledge of distributors business models and propositions, and creating a business plan which optimizes identified opportunities that align with organizational market basket strategies. Job...

Job Summary Provide technical consultancy to the business on sensitive operational and compliance issues, and provide technical expertise and training in order to ensure staff are able to administer and respond to enquiries, whilst monitoring adherence to corporate, regulatory and legislative requirements. Job Qualifications Required: - Bachelors Degree...

**Architecture & Engineering (10%)**: Leverage understanding of contact center operations DFO configuration in CXOne. Leverage understanding of concepts and execution of architecture and engineering in the development and deployment of Genesys, inContact, Cisco, Microsoft, and/or Avaya contact center omni channel solutions. Drive architectural...

In addition to supporting customers, you will play a pivotal role in helping the business learn from each interaction and enhance our products and services to deliver a seamless experience. If you’re excited about this opportunity and like working in a start-up environment, we’re keen to speak with you! What you’ll do: Deliver exceptional customer...

About the role **Responsibilities**: Customer Support - Handling and resolving customer queries in line with key metrics - Ensure enquiries are handled effectively and meeting quality expectations. - Good communication, well-organized, Self-motivated, independent - Closely work with Sales, Operations and other key internal stakeholders - Assist & Support...

Malaysia **Experience**: Customer Service Executive (Airline Project) - Native Korean **Skills**:Customer Service Executive (Airline Project) - Native Korean - Have good knowledge or experience in Airline Project. - Looking for Native Korean who are willing to relocate to Malaysia.

Malaysia **Experience**: Customer Service Executive (Travel Industry) - Native Korean **Skills**:Customer Service Executive (Travel Industry) - Native Korean - Have good knowledge or experience in Travel Indusry. - Looking for Native Korean who are willing to relocate to Malaysia.

Malaysia **Experience**: Japanese Customer Service Executive (Online Ticketing Industry) **Skills**:Japanese Customer Service Executive (Online Ticketing Industry) - Have good knowledge or experience in Online Ticketing Indusry. - Looking for Native Japanese whoa re willing to relocate to Malaysia.

Malaysia **Experience**: Customer Service Executive (Travel Industry) **Skills**:Customer Service Executive (Travel Industry) - Have good experience with Customer support Executive ( Travel Industry ) Native Japanese.

**Summary**: **What You'll Champion**: - Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints in live chat,social and web. - Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and...

Job Summary Manages and directs employees in the sale and distribution of Strategic Business Unit products and services to achieve and sustain profitable growth (i.e. writing new business, retaining existing accounts, providing quality service, increasing market share and product mix while operating within Strategic Business Unit guidelines). Job...

YOUR NEW COMPANY This organisation is one of the largest insurance companies in the world and is famous for its exceptional shared services hub for the insurance Group of Life Insurance companies in the Asia Pacific region. With an aggressive growth plan and the vision to become a better leader in its field, several permanent and contract Contact Centre...

YOUR NEW COMPANY This locally owned insurance company is well established across ASEAN. Our client offers an innovative and supportive work environment where career progression and development are actively encouraged. Due to organisational growth and further expansion, a permanent Insurance Advisor is needed to join the team. YOUR NEW ROLE As a key member...

We are looking for a motivated, dynamic **Customer Care Executive (Indoor Sales) **to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales...

**Key Responsibilities** - Prepare the annual business plan (FBI) for general insurance & takaful businesses. - Develop strategies and initiatives to achieve the FBI targets. - Develop sales campaigns, set targets, get buy ins from sales channels, obtain approvals from the management, campaign tracking and perform post mortem analyses. - Work closely with...