Customer Experience Executive for Insurance

3 weeks ago


Malaysia David Ho Full time

**What is this job about?**
- We are an insurance brokerage company, seeking an experienced Customer Success Support to join our team.
- This position involves managing insurance claims and policy renewals for our clients.

**Key Responsibilities**:

- Guide customers through the claims process, providing clear information and support.
- Liaise with insurance claims department and underwriters to expedite claim resolution.
- Follow-up on claims status and keep customers informed of any updates or changes.
- Resolve problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
- Policy Administration: Assist customers with policy changes, renewals, and cancellations.
- Customer Success: Build sustainable relationships of trust through open and interactive communication.
- Identify customer needs and provide assistance and information on product features.
- Work closely with the sales team to onboard new clients and maintain client satisfaction.
- Data Management: Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Ensure customer data is kept confidential in accordance with company policies and legal requirements.
- Feedback and Improvement: Gather customer feedback and share with internal teams to improve products and services.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.

**What would I be responsible for?**
- Provide first-class customer service to our clients, addressing their inquiries and concerns promptly and professionally.
- Handle insurance claims, ensuring they are processed accurately and timely.
- Manage policy renewals, providing clients with updated terms and conditions.
- Develop and maintain a thorough knowledge of all company products, services, and procedures.
- Collaborate with other team members to ensure a seamless client experience.
- Identify opportunities for cross-selling or upselling of additional insurance products.

**Do you have what it takes?**
- Prior experience in Customer Success roles and in insurance operations work.
- Speak, write and read excellent business English.
- Understanding of insurance claims and renewal processes.
- Excellent communication and interpersonal skills.
- Ability to handle high-stress situations with composure.
- Detail-oriented with strong problem-solving abilities.

**What benefits do I get?**
- Work in the cafe, the beach or even in the toilet We don't ask where you work as long as there is good performance & results.
- Wear anything you like We don't judge by looks as we measure by response time and fast resolution for our customer.
- Receive annual bonus for excellent customer service. You work hard and get compensated well

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM5,500.00 - RM6,500.00 per month

**Benefits**:

- Flexible schedule
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

Application Question(s):

- Describe your experience with Customer Success and what did you do daily?

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Success: 2 years (required)



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