Manager, Customer Care-seller Experience

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Seller Experience (SX) team is responsible for improving end to end customer journey experience our Sellers on the Lazada platform.You are required to own and execute strategic, cross-functional projects across SEA with a strong background in leading...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - Market Insight & Operations (MIO) is a function in Lazada Customer Care that analyses customer & seller data, conducts root cause and trending analysis, provides insights and recommendations that result in great buyer & seller...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - MIO (Market Insights & Operations) is a function in Lazada Customer Care that analyses customer & seller data, conducts root cause and trending analysis, provides insights and recommendations that result in great buyer & seller...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Customer Experience (CX) team is responsible for improving end to end journey experience for our customers (buyers and sellers) on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform.You will...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: **Responsibilities**: - Developing process enhancement strategies. - Conducts Process blueprinting to review existing processes and identify areas for improvement. - Analyse performance metrics and operational data to identify opportunities, develop action...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Process Design & Standardization - to ensure all old and new processes are aligned across 6 ventures, whilst making sure L1-agents have sufficient information & correct SOP(s) to complete day to day task.**Responsibilities**: - Developing process enhancement strategies. - Conducts...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - The Seller Growth Associate plays an important role in supporting the growth of Lazada’s sellers assigned to your care. You will serve as a professional advisor to Lazada’s online business owners / sellers to assist them to achieve their business goals...

Location: **Malaysia** - Department: Marketing & Communications- Location: Malaysia- Team and Role Introduction: - As a Trainer, you are responsible for equipping our new sellers with the skills they need to consistently deliver positive selling experiences and store growth, following established internal processes to ensure quick and satisfactory issues...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - Position Summary:You will play an important role in leading and supporting the acquisition of potential sellers and also serve as a business consultant to Lazada’s online business owners / sellers to assist them to achieve their business goals by: -...

The purpose of the Customer Care Manager role is to lead a highly effective Customer Care hub, the hub will provide help and support for Ria's and XE global customer base through the end-to-end process. The Customer Care Manager will drive the performance of the support hub to achieve service levels and key support metrics. This role will actively drive...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - Seller Tool Business Analyst will be reporting to the Head of Lazada Seller Tools & Management. This role requires strong multi-tasking, prioritization and analytics skills.**Responsibilities**: - Responsible for analyzing seller-facing tools metrics to ensure...

We are actively looking for a dynamic and customer-focused individual to join our team as a Customer Care Representative. As the face of our company, you will play a pivotal role as the first point of contact for our valued customers and agents. In this essential position, you will serve as a trusted advisor, providing exceptional service and support to...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - The Priority Service Team is responsible for engaging and supporting Lazada's top Sellers in growing their sales on the platform and tackling operationals issues when they occur. Beyond business growth and operational support, the team is expected to build...

Location: **Malaysia** - Department: eCommerce Platform- Location: Malaysia- The Policy team is responsible for improving the experience for both buyers and sellers through platform governance. The team sits central to various corporate and commercial functions within Lazada, and its members are required to work deeply and closely with stakeholders to drive...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Lazada’s Lazmall Key Account Managers work alongside our Category Managers to identify sales opportunities and cultivate brand’s and seller’s relationships. You will work across Lazada’s various departments, ensuring sellers can run their businesses smoothly and effectively on our...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Lazada’s Lazmall Key Account Managers work alongside our Category Managers to identify sales opportunities and cultivate brand’s and seller’s relationships. You will work across Lazada’s various departments, ensuring sellers can run their businesses smoothly and effectively on our...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Lazada’s Key Account Managers work alongside our Category Managers to identify sales opportunities and cultivate supplier and seller relationships. You will work across Lazada’s various departments, ensuring sellers can run their businesses smoothly and effectively on our platform. You...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - Lazada’s Key Account Managers work alongside our Category Managers to identify sales opportunities and cultivate seller relationships. You will work across Lazada’s various departments, ensuring sellers can run their businesses smoothly and effectively on...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - The Role Lazada’s Key Account Managers work alongside our Category Managers to identify sales opportunities and cultivate seller relationships. You will work across Lazada’s various departments, ensuring sellers can run their businesses smoothly and...

**Sales Manager - Beauty & Personal Care and Home Care, I&I** Department: Sales - Beauty & Personal Care and Home Care I&I Location: Petaling Jaya, Selangor **Job Summary** The Sales Manager is responsible for the organic growth and business development of Beauty & Personal Care and Home Care I&I business unit for the Malaysia market. **Tasks and...