Seller Experience-customer Care

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Seller Experience (CX) team is responsible for improving end to end journey experience for our sellers on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform. You will lead strategic,...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - Market Insight & Operations (MIO) is a function in Lazada Customer Care that analyses customer & seller data, conducts root cause and trending analysis, provides insights and recommendations that result in great buyer & seller...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - MIO (Market Insights & Operations) is a function in Lazada Customer Care that analyses customer & seller data, conducts root cause and trending analysis, provides insights and recommendations that result in great buyer & seller...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Customer Experience (CX) team is responsible for improving end to end journey experience for our customers (buyers and sellers) on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform.You will...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - The Seller Growth Associate plays an important role in supporting the growth of Lazada’s sellers assigned to your care. You will serve as a professional advisor to Lazada’s online business owners / sellers to assist them to achieve their business goals...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: **Responsibilities**: - Developing process enhancement strategies. - Conducts Process blueprinting to review existing processes and identify areas for improvement. - Analyse performance metrics and operational data to identify opportunities, develop action...

Location: **Malaysia** - Department: Marketing & Communications- Location: Malaysia- Team and Role Introduction: - As a Trainer, you are responsible for equipping our new sellers with the skills they need to consistently deliver positive selling experiences and store growth, following established internal processes to ensure quick and satisfactory issues...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Process Design & Standardization - to ensure all old and new processes are aligned across 6 ventures, whilst making sure L1-agents have sufficient information & correct SOP(s) to complete day to day task.**Responsibilities**: - Developing process enhancement strategies. - Conducts...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - Position Summary:You will play an important role in leading and supporting the acquisition of potential sellers and also serve as a business consultant to Lazada’s online business owners / sellers to assist them to achieve their business goals by: -...

The purpose of the Customer Care Manager role is to lead a highly effective Customer Care hub, the hub will provide help and support for Ria's and XE global customer base through the end-to-end process. The Customer Care Manager will drive the performance of the support hub to achieve service levels and key support metrics. This role will actively drive...

We are actively looking for a dynamic and customer-focused individual to join our team as a Customer Care Representative. As the face of our company, you will play a pivotal role as the first point of contact for our valued customers and agents. In this essential position, you will serve as a trusted advisor, providing exceptional service and support to...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - The Priority Service Team is responsible for engaging and supporting Lazada's top Sellers in growing their sales on the platform and tackling operationals issues when they occur. Beyond business growth and operational support, the team is expected to build...

Location: **Malaysia** - Department: eCommerce Platform- Location: Malaysia- The Policy team is responsible for improving the experience for both buyers and sellers through platform governance. The team sits central to various corporate and commercial functions within Lazada, and its members are required to work deeply and closely with stakeholders to drive...

We are looking for a motivated, dynamic **Customer Care Executive (Indoor Sales) **to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales...

We are looking for a motivated, dynamic **Customer Care Executive (Indoor**)** to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory. To...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - Launched in 2012, Lazada is the number one online shopping and selling destination in Southeast Asia - present in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. As the pioneer of the eCommerce ecosystem in Southeast Asia, Lazada helps...

We are looking for a motivated, dynamic **Customer Care Executive (Indoor**)** to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory. To...

We are looking for a motivated, dynamic **Customer Care Executive (Indoor Sales) **to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales...

Location: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - With over 80 million SKUs available, Lazada offers the widest range of products in categories ranging from consumer electronics to household goods, toys, fashion, sports equipment and groceries. Focused on delivering an excellent customer experience, it offers...

We are actively looking for a dynamic and customer-focused individual who is able to speak English and Bengali or Nepalese to join our team as a Customer Care Representative. As the face of our company, you will play a pivotal role as the first point of contact for our valued customers and agents. In this essential position, you will serve as a trusted...