Customer Care Executive
5 months ago
We are looking for a motivated, dynamic **Customer Care Executive (Indoor**)** to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.
To help to achieve this, we will provide you with a competitive base salary, highly rewarding incentive structure and career opportunities. You will also be given full product training, with hands on assistance from the customer care team.
**_In this role you will be responsible for:_**
- By providing excellent after sales service and regular communication between the customer and the Company
- Work closely with other team members to provide strong team representation in meeting customer’s expectations
- Conduct outbound call i.e. renewal, cycle call, attend to complaint calls and up selling/cross selling
- Work closely with other team members to assist in collection
**Requirements**:
- Minimum a Diploma in related discipline of studies with proven track record in customer care environment
- Highly successful at converting clients with the ability to adhere to KPI's to ensure success
- Driven by data and building a network of excellent customer relationships
- Good communication skills and has the ability to communicate fluently on the phone
- Call centre experience is an added advantage
- Good planning and organisational skills with attention to details.
- Ability to prioritise tasks with effective time management
- Good understanding of Business clients in your designated locations
**_Highly Desirable:_**
- Excellent customer service via phone & negotiation skills
- Ability to reach & exceed up selling targets
- Versatility to build rapport with people at all levels
- Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
- Commercially focused acumen
**Benefits**:
**_ Rewards and Benefits_**
- Attractive base salary and incentives
- Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
- Out-patient & Specialist Coverage
- Dental & Optical Coverage
- Additional Retirement benefits
- Staff Purchase Plans
You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Customer Care Team.
**_
Equal Opportunities
- **
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
**Address**:
Rentokil Initial Kuching. Lot 136, Section 63 KTLD, Lorong Datuk Abang Abdul Rahim 5B, Off Jalan Padungan, 93100 Kuching.
.
-
Customer Care Executive
5 months ago
Malaysia Rentokil Full timeWe are looking for a motivated, dynamic **Customer Care Executive (Indoor Sales) **to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales...
-
Manager, Customer Experience-customer Care
5 months ago
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - Market Insight & Operations (MIO) is a function in Lazada Customer Care that analyses customer & seller data, conducts root cause and trending analysis, provides insights and recommendations that result in great buyer & seller...
-
Customer Care Executive
6 months ago
Malaysia Rentokil Full timeWe are looking for a motivated, dynamic **Customer Care Executive (Indoor Sales) **to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales...
-
Customer Care Executive
5 months ago
Malaysia Rentokil Full timeWe are looking for a motivated, dynamic **Customer Care Executive (Indoor**)** to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory. To...
-
Customer Care Representative
6 months ago
Malaysia Ria Full timeWe are actively looking for a dynamic and customer-focused individual to join our team as a Customer Care Representative. As the face of our company, you will play a pivotal role as the first point of contact for our valued customers and agents. In this essential position, you will serve as a trusted advisor, providing exceptional service and support to...
-
Customer Care Manager, Malaysia
6 months ago
Malaysia Ria Full timeThe purpose of the Customer Care Manager role is to lead a highly effective Customer Care hub, the hub will provide help and support for Ria's and XE global customer base through the end-to-end process. The Customer Care Manager will drive the performance of the support hub to achieve service levels and key support metrics. This role will actively drive...
-
Customer Care Internship
5 months ago
Malaysia Rentokil Full timeRentokil Initial is one of the largest business services company with more than 57,700 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than...
-
Customer Care-performance
5 months ago
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: **Responsibilities**: - Developing process enhancement strategies. - Conducts Process blueprinting to review existing processes and identify areas for improvement. - Analyse performance metrics and operational data to identify opportunities, develop action...
-
Executive, Customer Care
1 month ago
Malaysia Teleport Full timeCustomer Service Representative needed to provide exceptional support to merchants and consumers in a fast-paced logistics environment. We're a modern logistics company with a presence in Asia Pacific, striving to be the best in the region. Our team is passionate about making logistics easy, quick, and seamless at great rates. As a Customer Service...
-
Customer Care
5 months ago
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Customer Service- Location: Malaysia- Process Design & Standardization - to ensure all old and new processes are aligned across 6 ventures, whilst making sure L1-agents have sufficient information & correct SOP(s) to complete day to day task.**Responsibilities**: - Developing process enhancement strategies. - Conducts...
-
Vp, Customer Experience-customer Care
5 months ago
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Customer Experience (CX) team is responsible for improving end to end journey experience for our customers (buyers and sellers) on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform.You will...
-
Seller Experience-customer Care
6 months ago
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Seller Experience (SX) team is responsible for improving end to end customer journey experience our Sellers on the Lazada platform.You are required to own and execute strategic, cross-functional projects across SEA with a strong background in leading...
-
Executive, Customer Care
2 months ago
Malaysia Teleport Full timeAbout Us We've got modern day solutions for all your modern day delivery woes. In a world that's constantly on the move, we know how important it is to keep things moving. We're on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond. Logistics should be...
-
Sales Manager
5 months ago
Malaysia IMCD Full time**Sales Manager - Beauty & Personal Care and Home Care, I&I** Department: Sales - Beauty & Personal Care and Home Care I&I Location: Petaling Jaya, Selangor **Job Summary** The Sales Manager is responsible for the organic growth and business development of Beauty & Personal Care and Home Care I&I business unit for the Malaysia market. **Tasks and...
-
3. Customer Care Representative
6 months ago
Malaysia Ria Full timeWe are actively looking for a dynamic and customer-focused individual who is able to speak English and Bengali or Nepalese to join our team as a Customer Care Representative. As the face of our company, you will play a pivotal role as the first point of contact for our valued customers and agents. In this essential position, you will serve as a trusted...
-
Manager, Customer Care-seller Experience
5 months ago
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Seller Experience (CX) team is responsible for improving end to end journey experience for our sellers on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform. You will lead strategic,...
-
Head of Product
1 month ago
Malaysia Page Executive Full timeHigh-level product management role driving innovation and growth in a dynamic industry. Manage cross-functional teams, collaborate with sales and marketing, and oversee product launch strategies. Track product performance, customer feedback, and budget, while setting performance metrics and ensuring compliance. Partner with Senior Leadership to...
-
Head of Product
1 month ago
Malaysia Page Executive Full timeHighly visible role with autonomy to drive changeWorking with a team of professionals leading the industry About Our Client The role involves managing cross-functional teams and collaborating with sales and marketing on product launch strategies. Responsibilities include tracking product performance and customer feedback, budgeting, resource allocation,...
-
Head of Product
4 weeks ago
Malaysia Page Executive Full timeLead Product Manager sought to drive innovation and growth in a dynamic team. A unique opportunity to create and launch new product verticals, collaborating with cross-functional teams to deliver high-quality solutions.Main Responsibilities:Develop and execute product strategies to drive business growth and customer satisfaction.Manage cross-functional teams...
-
Customer Support Executive
5 months ago
Malaysia Link4 Full time**Customer Support Executive** Do you want a meaningful role with a company that is making a real difference to every business? Do you want to be involved in one of the most important business operations areas in the world today: e-Invoicing? Then join our energetic and growing teamhelp us revolutionise an industry. **About the Role** We are currently...