Vp, Customer Experience-customer Care

We're seeking energetic individuals to join our team and embark on a lifelong journey in learning how to deliver exceptional customer experiences. Your roles include attending to incoming calls, resolving product or service problems, and providing accurate information. We're looking for a Malaysian citizen with a strong communication and interaction skills,...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - Market Insight & Operations (MIO) is a function in Lazada Customer Care that analyses customer & seller data, conducts root cause and trending analysis, provides insights and recommendations that result in great buyer & seller...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Seller Experience (SX) team is responsible for improving end to end customer journey experience our Sellers on the Lazada platform.You are required to own and execute strategic, cross-functional projects across SEA with a strong background in leading...

We are actively looking for a dynamic and customer-focused individual to join our team as a Customer Care Representative. As the face of our company, you will play a pivotal role as the first point of contact for our valued customers and agents. In this essential position, you will serve as a trusted advisor, providing exceptional service and support to...

The purpose of the Customer Care Manager role is to lead a highly effective Customer Care hub, the hub will provide help and support for Ria's and XE global customer base through the end-to-end process. The Customer Care Manager will drive the performance of the support hub to achieve service levels and key support metrics. This role will actively drive...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Seller Experience (CX) team is responsible for improving end to end journey experience for our sellers on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform. You will lead strategic,...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - MIO (Market Insights & Operations) is a function in Lazada Customer Care that analyses customer & seller data, conducts root cause and trending analysis, provides insights and recommendations that result in great buyer & seller...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: **Responsibilities**: - Developing process enhancement strategies. - Conducts Process blueprinting to review existing processes and identify areas for improvement. - Analyse performance metrics and operational data to identify opportunities, develop action...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Process Design & Standardization - to ensure all old and new processes are aligned across 6 ventures, whilst making sure L1-agents have sufficient information & correct SOP(s) to complete day to day task.**Responsibilities**: - Developing process enhancement strategies. - Conducts...

We are looking for a motivated, dynamic **Customer Care Executive (Indoor Sales) **to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales...

We are looking for a motivated, dynamic **Customer Care Executive (Indoor**)** to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory. To...

We are actively looking for a dynamic and customer-focused individual who is able to speak English and Bengali or Nepalese to join our team as a Customer Care Representative. As the face of our company, you will play a pivotal role as the first point of contact for our valued customers and agents. In this essential position, you will serve as a trusted...

Rentokil Initial is one of the largest business services company with more than 57,700 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than...

We are looking for a motivated, dynamic **Customer Care Executive (Indoor**)** to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory. To...

We are looking for a motivated, dynamic **Customer Care Executive (Indoor Sales) **to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales...

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communication solutions. Toku combines local strategic...

**What is this job about?** - We are an insurance brokerage company, seeking an experienced Customer Success Support to join our team. - This position involves managing insurance claims and policy renewals for our clients. **Key Responsibilities**: - Guide customers through the claims process, providing clear information and support. - Liaise with...

**Responsibilities**: - Acting as a first point of contact: dealing with correspondence and phone calls. - To ensure the day-to-day operations of IT Service Helpdesk & Customer Services. - To provide customer service to brokers, service information, resolving problems, attend to enquiries. - Routinely examine, monitor for defects / downtimes. - Coordinate...

About Us We've got modern day solutions for all your modern day delivery woes. In a world that's constantly on the move, we know how important it is to keep things moving. We're on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond. Logistics should be...

#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...