Customer Experience Executive

2 weeks ago

Malaysia N2N Connect Full time

**Responsibilities**:

- Acting as a first point of contact: dealing with correspondence and phone calls.
- To ensure the day-to-day operations of IT Service Helpdesk & Customer Services.
- To provide customer service to brokers, service information, resolving problems, attend to enquiries.
- Routinely examine, monitor for defects / downtimes.
- Coordinate with other departments for resolving customer’s complaints and fulfilling their requests.
- Required to take down the requests received for activation/ deactivation of any service from the clients and forward the same to the team handling this activity.
- Understanding of the trading and IT industry, including knowledge of financial and trading market.
- Proficiency in relevant software and platforms used in trading and IT, such as trading platforms, data analysis tools, CRM systems, and customer support software.
- Strong communication skills, both verbal and written, to effectively interact with customers and colleagues.
- Ability to empathize with customers' needs and provide solutions that meet their requirements.
- Problem-solving skills to address customer issues efficiently and effectively.

**Requirements**:

- Diploma/Degree in Information Technology or in a relevant field such as computer science, information technology, business administration, or finance.
- At least 2 years’ experience in related Trading & IT Industry.
- Previous experience in customer service, technical support, or a related field is often preferred, especially in roles requiring direct interaction with customers.
- Able to multi-task efficiently and able to remain calm under stress.
- Good communication and customer service skills and the ability to work in a collaborative team.
- Knowledge in securities and trading or financial preferred.
- Ability to multitask and prioritize tasks to ensure timely resolution of customer inquiries and issues.
- Proficient in English, ability to speak in Bahasa Malaysia and Chinese would be beneficial.

  • Customer Experience Executive

    4 days ago

    Malaysia N2N Connect Full time

    Responsibilities: Acting as a first point of contact: dealing with correspondence and phone calls. To ensure the daytoday operations of IT Service Helpdesk & Customer Services. To provide customer service to brokers, service information, resolving problems, attend to enquiries. Routinely examine, monitor for defects / downtimes. Coordinate with other...

  • Seller Experience-customer Care

    2 weeks ago

    Malaysia Lazada Full time

    Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Seller Experience (SX) team is responsible for improving end to end customer journey experience our Sellers on the Lazada platform.You are required to own and execute strategic, cross-functional projects across SEA with a strong background in leading...

  • Vp, Customer Experience-customer Care

    1 week ago

    Malaysia Lazada Full time

    Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Customer Experience (CX) team is responsible for improving end to end journey experience for our customers (buyers and sellers) on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform.You will...

  • Seller Experience-customer Care

    4 days ago

    Malaysia Lazada Full time

    Location:Malaysia Department: Customer Service Location: Malaysia Team and Role Introduction:The Seller Experience (SX) team is responsible for improving end to end customer journey experience our Sellers on the Lazada platform.You are required to own and execute strategic, cross-functional projects across SEA with a strong background in leading program as...

  • Executive - Customer Experience, Marketing (Pyramid)

    4 days ago

    Malaysia Sunway Group Full time

    **SUNWAY MALLS**: - BE PART OF US NOW!** Come be part of one of the leading shopping mall managements in Malaysia! Join us in creating history while preserving our core values of integrity, humility, excellence and togetherness. **Summary** Based in Sunway Pyramid, you will be part of the exciting Customer Experience team, contributing in the total...

  • Manager, Customer Experience-customer Care

    2 months ago

    Malaysia Lazada Full time

    Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - Market Insight & Operations (MIO) is a function in Lazada Customer Care that analyses customer & seller data, conducts root cause and trending analysis, provides insights and recommendations that result in great buyer & seller...

  • Customer Experience Executive for Insurance

    1 week ago

    Malaysia David Ho Full time

    **What is this job about?** - We are an insurance brokerage company, seeking an experienced Customer Success Support to join our team. - This position involves managing insurance claims and policy renewals for our clients. **Key Responsibilities**: - Guide customers through the claims process, providing clear information and support. - Liaise with...

  • Manager, Customer Experience-customer Care

    4 days ago

    Malaysia Lazada Full time

    Location:Malaysia Department: Customer Service Location: Malaysia Team and Role Introduction:Market Insight & Operations (MIO) is a function in Lazada Customer Care that analyses customer & seller data, conducts root cause and trending analysis, provides insights and recommendations that result in great buyer & seller experienceResponsibilities: Reporting to...

  • Manager, Global Customer Experience

    1 month ago

    Malaysia Klook Travel Technology Limited Full time

    About Klook We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality...

  • Manager, Global Customer Experience

    3 weeks ago

    Malaysia Klook Travel Technology Limited Full time

    About Klook We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality...

  • Manager, Global Customer Experience

    3 weeks ago

    Malaysia Klook Travel Technology Limited Full time

    About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality...

  • Manager, Global Customer Experience

    1 month ago

    Malaysia Klook Travel Technology Limited Full time

    About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality...

  • Manager, Global Customer Experience

    3 weeks ago

    Malaysia KLOOK Travel Full time

    Manager, Global Customer Experience page is loaded Manager, Global Customer Experience Apply locations Taipei Kuala Lumpur (CEG) time type Full time posted on Posted 30+ Days Ago job requisition id R-3570 About Klook We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together...

  • Manager, Global Customer Experience

    1 month ago

    Malaysia KLOOK Travel Full time

    Manager, Global Customer Experience page is loaded Manager, Global Customer Experience Apply locations Taipei Kuala Lumpur (CEG) time type Full time posted on Posted 30+ Days Ago job requisition id R-3570 About Klook We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together...

  • Manager, Customer Care-seller Experience

    1 week ago

    Malaysia Lazada Full time

    Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Seller Experience (CX) team is responsible for improving end to end journey experience for our sellers on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform. You will lead strategic,...

  • Manager, Global Customer Experience

    3 weeks ago

    Malaysia KLOOK Travel Full time

    Manager, Global Customer Experience page is loaded Manager, Global Customer Experience Apply locations Taipei Kuala Lumpur (CEG) time type Full time posted on Posted 30+ Days Ago job requisition id R-3570 About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together...

  • Manager, Global Customer Experience

    1 month ago

    Malaysia KLOOK Travel Full time

    Manager, Global Customer Experience page is loaded Manager, Global Customer Experience Apply locations Taipei Kuala Lumpur (CEG) time type Full time posted on Posted 30+ Days Ago job requisition id R-3570 About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together...

  • Customer Experience Expert

    5 days ago

    Malaysia TDCX Full time

    **#BeMore** Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! **Top Reasons to work with TDCX** -...

  • Manager, Customer Experience

    4 days ago

    Malaysia Lazada Full time

    Location:Malaysia Department: Customer Service Location: Malaysia Team and Role Introduction:MIO (Market Insights & Operations) is a function in Lazada Customer Care that analyses customer & seller data, conducts root cause and trending analysis, provides insights and recommendations that result in great buyer & seller experienceResponsibilities: Reporting...

  • Customer Experience Specialist

    4 days ago

    A--, Eve Suite, Jalan PJU A/, Ara Damansara, Petaling Jaya, Selangor Petaling Jaya Selangor Malaysia Verdant Solar Sdn Bhd Full time

    Customer Journey Understanding and Consultation: Accurately comprehend the customer journey and provide consultative advice on solar products and services, effectively communicating benefits and intricacies.Ensure timely and accurate collection of documents for SEDA applications and maintain comprehensive logs of all customer interactions, transactions,...