Customer Experience Associate

4 weeks ago


Malaysia F. Hoffmann-La Roche Gruppe Full time

Provide first-level support for incidents and requests in Windows, Google, and Apple environments, including software and hardware issues, and work at least 20% on the morning or night shift for a follow-the-sun model. The ideal candidate has a university education, preferably in IT or a related discipline, and is fluent in English and Mandarin. Fresh graduates or those with 3-4 years of experience in a call center, help desk, or IT desk-side support environment are encouraged to apply. The role involves learning and sharing knowledge, escalating situations as required, and keeping end-users informed on the status of their requests.



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