Manager, Customer Experience

Welcome to our new URL – jobstreet.com.my is now my.jobstreet.com . SIGN IN now for the same great experience. Learn more . Full time Add expected salary to your profile for insights Your application will include the following questions: What's your expected monthly basic salary? How many years' experience do you have as a Customer...

We're seeking energetic individuals to join our team and embark on a lifelong journey in learning how to deliver exceptional customer experiences. Your roles include attending to incoming calls, resolving product or service problems, and providing accurate information. We're looking for a Malaysian citizen with a strong communication and interaction skills,...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - Market Insight & Operations (MIO) is a function in Lazada Customer Care that analyses customer & seller data, conducts root cause and trending analysis, provides insights and recommendations that result in great buyer & seller...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Seller Experience (CX) team is responsible for improving end to end journey experience for our sellers on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform. You will lead strategic,...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Customer Experience (CX) team is responsible for improving end to end journey experience for our customers (buyers and sellers) on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform.You will...

**What is this job about?** - We are an insurance brokerage company, seeking an experienced Customer Success Support to join our team. - This position involves managing insurance claims and policy renewals for our clients. **Key Responsibilities**: - Guide customers through the claims process, providing clear information and support. - Liaise with...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Seller Experience (SX) team is responsible for improving end to end customer journey experience our Sellers on the Lazada platform.You are required to own and execute strategic, cross-functional projects across SEA with a strong background in leading...

#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

Customer Experience Analyst role requires providing first-level support for incidents and requests in Windows, Google, and Apple environments, involving software and hardware issues, and knowledge sharing. As a Customer Experience Analyst, you will be responsible for providing first-level support for incidents and requests in Windows, Google, and Apple...

**SUNWAY MALLS**: - BE PART OF US NOW!** Come be part of one of the leading shopping mall managements in Malaysia! Join us in creating history while preserving our core values of integrity, humility, excellence and togetherness. **Summary** Based in Sunway Pyramid, you will be part of the exciting Customer Experience team, contributing in the total...

**Responsibilities**: - Acting as a first point of contact: dealing with correspondence and phone calls. - To ensure the day-to-day operations of IT Service Helpdesk & Customer Services. - To provide customer service to brokers, service information, resolving problems, attend to enquiries. - Routinely examine, monitor for defects / downtimes. - Coordinate...

Provide first-level support for incidents and requests in Windows, Google, and Apple environments, including software and hardware issues, and work at least 20% on the morning or night shift for a follow-the-sun model. The ideal candidate has a university education, preferably in IT or a related discipline, and is fluent in English and Mandarin. Fresh...

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

The Happy Customer Engagement Manager oversees all aspects of customer service operations, ensuring a positive customer experience. This role involves managing the team, addressing escalated issues, implementing process improvements, and developing strategies to enhance overall customer satisfaction. The ideal candidate has strong leadership and team...

Customer Engagement Manager The Customer Engagement Manager oversees customer service operations, ensuring customers have a positive experience and their needs are met efficiently and effectively. Customer service operations involve reviewing emails and messages daily for any issues or updates, monitoring team performance metrics, planning and prioritizing...

The Happy Customer Engagement Manager is responsible for overseeing all aspects of customer service operations, ensuring that customers have a positive experience and that their needs are met efficiently and effectively. This role involves managing the customer service team, addressing escalated issues, implementing process improvements, and developing...

VACANCY LOCATION: Malaysia The Customer Service Manager is the customer’s contact point once the VYNCKE installation is in operation. Your goal is to maximize customer satisfaction during the full lifetime of the plant by selling service, spare parts supply, operational assistance, helpdesk, maintenance contracts, project upgrades and on-site service...

**About Us** **Our Company's Values** **Execute with Clarity & Focus**: - Pursue objectives with precision and unwavering focus. **Create Customer Success**: - Create a customer-centric culture that prioritises experience and satisfaction. **Move the Needle Everyday** - Drive continuous improvement and make tangible progress each day. **Demonstrate...

Customer Success Manager role involves working with mid-market and enterprise level customers to ensure they receive value from MoEngage's products and services. MoEngage is an intelligent customer engagement platform that enables hyper-personalization at scale across multiple channels. Our vision is to build the world's most trusted customer engagement...

The purpose of the Customer Care Manager role is to lead a highly effective Customer Care hub, the hub will provide help and support for Ria's and XE global customer base through the end-to-end process. The Customer Care Manager will drive the performance of the support hub to achieve service levels and key support metrics. This role will actively drive...