Customer Engagement Manager

Customer Engagement Manager The Customer Engagement Manager oversees customer service operations, ensuring customers have a positive experience and their needs are met efficiently and effectively. Customer service operations involve reviewing emails and messages daily for any issues or updates, monitoring team performance metrics, planning and prioritizing...

The Happy Customer Engagement Manager is responsible for overseeing all aspects of customer service operations, ensuring that customers have a positive experience and that their needs are met efficiently and effectively. This role involves managing the customer service team, addressing escalated issues, implementing process improvements, and developing...

Senior Customer Engagement Executive job requires strong interpersonal skills to build good rapport with clients, analyze customer data, drive product adoption and identify upselling opportunities. Job Responsibilities: Perform analysis on customer background, health check reports and product usage metrics to identify red flags, expansion and upselling...

PAMB | Executive, Customer Engagement Centres Specialist Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best...

**Job Summary** Reporting directly to the Head of HR, the Culture & Engagement Manager will play a key role in shaping and promoting our organizational culture, as well as driving employee engagement initiatives to enhance employee satisfaction and retention across FFM Group. Additionally, this role will encompass managing campus engagement to attract top...

#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

**Join the largest cinema exhibitor and leading film distributor in Malaysia!** **You will play an important role in**: Implement & develop employee’s engagement strategy, core channels and best practice guidelines, supports in change programs in driving 7 key competencies among employees. - **Employee Engagement Survey (EES)** - Facilitate the EES...

#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

Lead ESG projects and engage stakeholders to drive sustainability goals.Key Responsibilities:Plan, execute, and evaluate ESG projects, ensuring alignment with organizational goals, timelines, and budgets.Coordinate cross-functional project teams, assigning responsibilities and tracking progress.Develop project charters, work plans, and performance...

Projects & Engagement Principal Specialist Environment & Sustainability Consulting (Consulting & Strategy) KEY AREAS OF RESPONSIBILITIES ESG Project Management: Lead the planning, execution, and evaluation of a portfolio of ESG projects, ensuring alignment with organizational goals, timelines, and budgets. Coordinate cross-functional project teams,...

Customer Success Manager role involves working with mid-market and enterprise level customers to ensure they receive value from MoEngage's products and services. MoEngage is an intelligent customer engagement platform that enables hyper-personalization at scale across multiple channels. Our vision is to build the world's most trusted customer engagement...

About MoEngageMoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage...

MoEngage seeks a Customer Success Manager to lead strategic relationships with mid-market and enterprise clients, driving customer satisfaction and long-term partnerships.Key responsibilities:Act as primary point of contact for key clients and their teamsMonitor client usage and identify opportunities to enhance product valueTroubleshoot and resolve client...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - MIO (Market Insights & Operations) is a function in Lazada Customer Care that analyses customer & seller data, conducts root cause and trending analysis, provides insights and recommendations that result in great buyer & seller...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - Market Insight & Operations (MIO) is a function in Lazada Customer Care that analyses customer & seller data, conducts root cause and trending analysis, provides insights and recommendations that result in great buyer & seller...

Toku’s mission is to help companies engage with their customers efficiently. We have helped companies move all the voice communications to the cloud and recently embarked on creating products that help companies keep engaging with their customers no matter where their employees are working from. Want to be part of our journey? **What will you be...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Seller Experience (CX) team is responsible for improving end to end journey experience for our sellers on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform. You will lead strategic,...

The purpose of the Customer Care Manager role is to lead a highly effective Customer Care hub, the hub will provide help and support for Ria's and XE global customer base through the end-to-end process. The Customer Care Manager will drive the performance of the support hub to achieve service levels and key support metrics. This role will actively drive...

Location: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Customer Experience (CX) team is responsible for improving end to end journey experience for our customers (buyers and sellers) on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform.You will...

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...