Consumer Engagement Associate

5 months ago


Malaysia TDCX Full time

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards
What is your mission?

Perform outbound calls to follow up on consumers enquiries and to provide resolutions or update.

Follow up on consumer’s queries in a timely manner.

Attend and meet all the key responsibilities within the required turnaround time set forth by the Company.

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?

Preferably with 2 years of working experience in relevant field is ideal for this position. However, fresh graduates are welcome to apply.

Possesses a strong attention to detail.

Ability to work with a flexible schedule, including shifts when and as required.

Experience in customer service or contact centre is considered an added advantage

Possesses excellent telephone etiquette and the ability to provide excellent service to customers.

Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?

**TDCX (NYSE**: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.



  • Malaysia TDCX Full time

    **#BeMore** Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! **Top Reasons to work with TDCX** -...


  • Malaysia TDCX Full time

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Vice President, Cbpa

    5 months ago


    Malaysia CIMB Group Full time

    Drive, lead and manage data/information requirement needs and ensure compliance in reporting by Regulators/external parties for reporting within Consumer Business Planning and Analysis (CBPA) scope. - Content expert in regulatory reporting on cards business, merchant acquiring, statement intercompany account, e-PIF funds utilization and auto finance. -...

  • Manager, Cbpa

    7 months ago


    Malaysia CIMB Group Full time

    Support on data/information requirements needs focusing on related regulatory reporting to Group Finance regulatory reporting unit and external regulators. - Delivery of information based on SLA to related Business Units/Product Owners within Consumer Banking on information requirements needs to regulators. - Ensures process and procedures are achieve...


  • Malaysia CIMB Group Full time

    Business Performance and Management - To help building business and analytics reporting structure to facilitate business decision making - Work with CBPA business analysts on MIS extraction for new product, new campaign, new enhancements and new initiatives requested by SBU - To provide MIS and business analytics with a view to optimize profit - Develop...

  • Retail Associate

    3 weeks ago


    Malaysia 1Millennium International Full time

    Retail Associate job at Telecommunications company: conduct product demos, engage customers, maintain retail outlet appearance, handle enquiries, and achieve desirable Net Promoter Score by providing exceptional service to customers with a focus on sales, customer satisfaction, and team collaboration. Key requirements include higher secondary education,...

  • Spatial Analyst

    1 month ago


    Malaysia Think City Sdn Full time

    Spatial Analyst – Associate / Senior Associate The Strategy & Analytics (S&A) team focuses on generating evidence-based insights to guide urban policy-making, providing input into decision-making for cities at the strategic as well as tactical levels. We work to pioneer innovative ways of analysing, visualising and narrating urban issues for the...


  • Malaysia Global University Systems Full time

    Seek Associate Director to drive international student recruitment and business growth in a competitive market, leveraging strategic vision, focus, and innovation to explore new markets and revenue streams.We are a global network of higher education institutions, focused on accessible, industry-relevant qualifications. With a reach in over 150 countries, we...


  • Malaysia Project Liber8 Full time

    We are seeking a skilled Associate, Social Media professional to amplify our mission, engage with our audience, and drive our digital presence across multiple platforms. The ideal candidate will have a strong understanding of social media trends, content creation, and analytics, with a passion for social justice, environment, and civic engagement. They will...


  • Malaysia Project Liber8 Full time

    We're seeking a highly skilled Associate, Social Media professional to amplify our mission, engage with our audience, and drive our digital presence across multiple platforms. Our ideal candidate will have a deep understanding of social media trends, content creation, and analytics, with a passion for social justice, environment, and civic engagement.About...


  • Malaysia Project Liber8 Full time

    The Associate,Social Media role under our social change impact agency, Ratio:Cause will be responsible for amplifying our mission, engaging with our audience and driving our digital presence across multiple platforms. The ideal candidate will have a strong understanding of social media trends, content creation and analytics with a passion for social justice,...


  • Malaysia Lazada Full time

    Location: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - As an incubation specialist under the Affiliate Marketing team of Lazada Singapore, you will be responsible for building and maintaining relationships with Influencers, Key Opinion Leaders (KOLs) and Content Creators under management to drive affiliate order...


  • Malaysia Ria Full time

    **Job Summary**: Ria is looking for a Transaction Review Associate for our Compliance Department at our corporate office in Kuala Lumpur, Malaysia. This position will play a key role in providing overall support to the Transaction Review Management team. As a Transaction Review Associate, you will report directly to the Compliance Supervisor and primarily be...


  • Malaysia Novotech Full time

    **About the Opportunity**: The Clinical Research Associate (CRA) is primarily responsible for ensuring the rights and wellbeing of trial participants are protected and the reported trial data are accurate, complete, and verifiable from the source documents. The CRA is the primary contact between the Investigational Sites, Novotech, and Sponsor. Key...


  • Malaysia Global University Systems Full time

    Global University Systems (GUS) is a dynamic, inclusive, and diverse education organisation focused on accessible, industry-relevant qualifications. We are seeking an Associate Director to bring strategic vision, focus, and innovation to enable future growth in a competitive market. This high-profile role represents an unparalleled opportunity to make a...


  • Malaysia Naluri Full time

    About Naluri: We are a digital health therapeutics company operating across SEA, focused on the intersection of mental health and physical chronic diseases. We combine behavioural science, psychology, data science and digital design to help companies, healthcare providers, and ultimately, people on achieving a healthier lifestyle. About the role: The...


  • Malaysia DIDACHI COLLECTION SDN BHD Full time

    We are looking for passionate and innovative individuals to join our team as TikTok Content Creators & Sales Associates. This role is perfect for those who love creating engaging content, interacting with audiences, and driving sales in a dynamic environment.Key Responsibilities:TikTok Live Sales: Host live sessions to promote and sell our shoe products,...


  • Malaysia TIME's group Full time

    Job Summary: Audit Associate (Professional degree Partially/Completed) Audit Associate role for a Chartered Accountants firm providing audit services to public and private companies, requiring proficiency in English and Bahasa Malaysia, with a salary range of RM3,000 to RM3,500. Job Description Handling audit assignments for dormant and SME companies,...

  • Wfp Kuala Lumpur

    5 months ago


    Malaysia World Food Programme Full time

    We are seeking to fill the position of **Programme Associate G6**, based in the **UNHRD Kuala Lumpur Hub**. Malaysian Residents holding a valid passport and/or identity card, or a valid Resident Permit to work and live in the country; and Reside within commuting distance (100-kilometer radius or distance that can be covered within 1.5 hours by car or public...

  • Digital Engagement

    3 months ago


    Malaysia Singtel Group Full time

    At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce...