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Customer Success/Service Executive

1 month ago

Malaysia TIME's group Full time

Customer Success Executive sought for a Science-Based Supplements company with a proven track record of innovation and expansion.

Full-time position with a basic salary and commission structure.

Vitera is a Science-Based Supplements company with a mission to create effective and unique supplements using the latest research findings. We are seeking a dedicated and organized candidate for our Customer Success Executive role.

The ideal candidate will have experience in Hospitality, Sales Admin, Customer Service, Business Development, or Personal Assistant roles and be looking for career progression.

Responsibilities:

  • Provide exceptional customer support by promptly responding to questions and helping customers with challenges.
  • Contact customers after purchase to provide the right program based on feedback.
  • Guide customers throughout their journey based on their program.
  • Help customers have the best experience to increase repeat purchases and customer loyalty.
  • Maintain a positive and friendly demeanor while interacting with customers.

Administrative tasks include:

  • Managing customer databases efficiently.
  • Monitoring and updating customer information and status into the CRM system.
  • Preparing and maintaining customer reports for the management team.
  • Communicating customer information to the marketing team for content creation.
  • Assisting in the planning and coordination of events.

Development responsibilities include:

  • Updating the management and marketing team with key feedback points from customers.
  • Contributing ideas on how to improve the customer experience.

Requirements:

  • High dedication, reliability, and responsibility.
  • Proven experience in dealing with customers.
  • A minimum of 2 years of WhatsApp Sales or Customer Service experience.
  • Ability to multi-task and high organizational skills.
  • Always maintaining a positive and friendly demeanor while interacting with customers.
  • Ability to work independently and proactively.

Job Highlights:

  • Good salary and commission structure.

Company Information:

Vitera is a Science-Based Supplements company with a mission to create effective and unique supplements using the latest research findings.

Registration No.

Questions to be answered:

  • Which of the following statements best describes your right to work in Malaysia?
  • What's your expected monthly basic salary?
  • How many years' experience do you have as a Customer Success Executive?
  • How would you rate your Bahasa Malaysia language skills?
  • How would you rate your English language skills?
  • How much notice are you required to give your current employer?
  • Do you have experience in a sales role?
  • How many years' experience do you have as a sales executive?

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