Seller Trainer, Lazada University-kuala Lumpur
1 week ago
Location:
**Malaysia**
- Department: Marketing & Communications- Location: Malaysia- Team and Role Introduction:
- As a Trainer, you are responsible for equipping our new sellers with the skills they need to consistently deliver positive selling experiences and store growth, following established internal processes to ensure quick and satisfactory issues resolution. You will develop training collateral customised to the needs of sellers, conduct training sessions that both inspire and raise skill levels, and provide feedback to local and regional operation teams on sellers performance.**Responsibilities**:
- Training champion
- Design, develop and deliver new seller training sessions that sharpen our sellers online selling skills and abilities. Perform knowledge checks and follow-ups with key functions to ensure skills remain up to date. Be aware of exceptions and be able to bring them to the attention of the right product owners. Ensure all local or regionally designed programs are relevant, practical, innovative and effective. Measure and analyse learning effectiveness and track learning outcomes for continuous program improvement and regular feedback to HODs. Knowledge developer
- Conceptualize customer service training materials based on data and research. Compile and maintain databases for knowledge management. Train the new sellers, external trainers, ambassadors and enablers to follow our SOPs and deliver on Lazada standards and expectations.Process improvement lead
- Establish work processes that support the standards, procedures and strategic directives of both individual departments and the company as a whole. Drive improvements in our customer care teams, and in the processes and policies that guide them.
**Job Requirements**
- Requirements/Qualifications(must have):
- Bachelor’s degree in Business, Economics, Finance, Supply Chain, Engineering or a related field
- At least 3 years of training experience, ideally in a multinational or technology company; e-commerce exposure
- Proven training and facilitating skills
- Dynamic personality with the ability to work under pressure and react quickly to a changing environment
- Excellent oral and written communication skills
- Strong analytical and problem-solving skills, with an eye for detail and accuracy
- Excellent interpersonal and negotiation skills
- Strong business acumen and proven stakeholder management skills
- Strong problem solving and strategic thinking
- Excellent planning and organizational skills
- Good computer literacy
- Self-motivated, highly-adaptable, and comfortable in a fast-changing and fluid environment
- Able to occasionally travel to the various Lazada Malaysia locations when required
- Requirements/Qualifications(good to have):
-
Analyst, Seller Growth-kuala Lumpur
2 months ago
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - The Seller Growth Associate plays an important role in supporting the growth of Lazada’s sellers assigned to your care. You will serve as a professional advisor to Lazada’s online business owners / sellers to assist them to achieve their business goals...
-
Analyst, Seller Growth-kuala Lumpur
1 week ago
Malaysia Lazada Full timeLocation:Malaysia Department: Commercial Location: Malaysia Team and Role Introduction:The Seller Growth Associate plays an important role in supporting the growth of Lazada's sellers assigned to your care.You will serve as a professional advisor to Lazada's online business owners / sellers to assist them to achieve their business goals by:Providing business...
-
Associate, Targeted Seller Acquisition-kuala Lumpur
2 months ago
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - Position Summary:You will play an important role in leading and supporting the acquisition of potential sellers and also serve as a business consultant to Lazada’s online business owners / sellers to assist them to achieve their business goals by: -...
-
Associate, Seller Tools Bi-kuala Lumpur
2 months ago
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - Seller Tool Business Analyst will be reporting to the Head of Lazada Seller Tools & Management. This role requires strong multi-tasking, prioritization and analytics skills.**Responsibilities**: - Responsible for analyzing seller-facing tools metrics to ensure...
-
Business Development
2 months ago
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Commercial- Location: Malaysia- The Seller Acquisition Analysts play a leading role in maximizing our seller base by acquiring new sellers and redevelop relationships with existing merchants. The incumbents will assist in onboarding of top potential sellers and ensure business growth of sellers. The Targeted Seller...
-
Business Development
1 day ago
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Commercial- Location: Malaysia- The Seller Acquisition Analysts play a leading role in maximizing our seller base by acquiring new sellers and redevelop relationships with existing merchants. The incumbents will assist in onboarding of top potential sellers and ensure business growth of sellers. The Targeted Seller...
-
Associate, Seller Tools Bi-kuala Lumpur
1 week ago
Malaysia Lazada Full timeLocation:Malaysia Department: Commercial Location: Malaysia Team and Role Introduction:Seller Tool Business Analyst will be reporting to the Head of Lazada Seller Tools & Management. This role requires strong multi-tasking, prioritization and analytics skills.Responsibilities: Responsible for analyzing sellerfacing tools metrics to ensure adoption and...
-
Platform Governance
2 weeks ago
Malaysia Lazada Full timeLocation: **Malaysia** - Department: eCommerce Platform- Location: Malaysia- The Policy team is responsible for improving the experience for both buyers and sellers through platform governance. The team sits central to various corporate and commercial functions within Lazada, and its members are required to work deeply and closely with stakeholders to drive...
-
Marketplace Kam Gm
2 weeks ago
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - Our Key Account Managers work alongside our Category Managers in the Home & Living category to identify sales opportunities and cultivate seller relationships. You will work across Lazada’s various departments, ensuring sellers can run their businesses...
-
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction:**Responsibilities**: - Develop partnership by engaging our sellers via telephone; educating client; verifying information. - Able to assist sellers with end to end registration and sign up process. - Follow up and ensure required documents are uploaded by new...
-
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Marketing & Communications- Location: Malaysia- Team and Role Introduction: - As Affiliate Marketing Associate/Sr Associate, you will join the team responsible for shaping and executing Lazada’s strategy on Affiliate Program. Reporting to the Manager of Affiliate Marketing, you will grow, manage and drive high quality...
-
Vkam Team Lead
2 months ago
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - This role will be under the Business Development team, focusing on mass seller management and reporting to the Head of Targeted Acquisition, Seller Growth and VKAM. With opportunities to manage seller growth, this role requires industry knowledge, BPO...
-
Malaysia Lazada Full timeLocation:Malaysia Department: Commercial Location: Malaysia Team andRole Introduction:Responsibilities:Develop partnership by engaging our sellers via telephone; educating client; verifying information. Able to assist sellers with end to end registration and sign up process. Follow up and ensure required documents are uploaded by new sellers to ensure smooth...
-
Key Account Management, Electronics Mp
2 months ago
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - Lazada’s Key Account Managers work alongside our Category Managers to identify sales opportunities and cultivate seller relationships. You will work across Lazada’s various departments, ensuring sellers can run their businesses smoothly and effectively on...
-
Lazada-key Account Management, Fashion Mp
2 months ago
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - **Job Description**: - Engaging and building relationships with top sellers to plan assortment, pricing, promotional and campaign activities on Lazada to achieve sales goals; - Analyzing and preparing weekly performance figures to management, active...
-
Seller Experience-customer Care
3 weeks ago
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Seller Experience (SX) team is responsible for improving end to end customer journey experience our Sellers on the Lazada platform.You are required to own and execute strategic, cross-functional projects across SEA with a strong background in leading...
-
Analyst, Priority Service Team
3 weeks ago
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - The Priority Service Team is responsible for engaging and supporting Lazada's top Sellers in growing their sales on the platform and tackling operationals issues when they occur. Beyond business growth and operational support, the team is expected to build...
-
Business Development
2 months ago
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Sales, Business Development & Strategy- Location: Malaysia- **Responsibilities**: - Develop assortment roadmap, conduct research on prospective sellers, evaluate potential requirements and propose angle of engagement. - Drive engagement and build strategic relationship with the goal of onboarding them as a Lazada...
-
Manager, Customer Care-seller Experience
2 weeks ago
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Customer Service- Location: Malaysia- Team and Role Introduction: - The Seller Experience (CX) team is responsible for improving end to end journey experience for our sellers on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform. You will lead strategic,...
-
Seller Experience-customer Care
1 week ago
Malaysia Lazada Full timeLocation:Malaysia Department: Customer Service Location: Malaysia Team and Role Introduction:The Seller Experience (SX) team is responsible for improving end to end customer journey experience our Sellers on the Lazada platform.You are required to own and execute strategic, cross-functional projects across SEA with a strong background in leading program as...
