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Persistent Servicing
3 weeks ago
**Architecture & Engineering (10%)**:
Leverage understanding of contact center operations DFO configuration in CXOne.
Leverage understanding of concepts and execution of architecture and engineering in the development and deployment of Genesys, inContact, Cisco, Microsoft, and/or Avaya contact center omni channel solutions.
Drive architectural standardization and documentation for the contact center environments.
**Business Engagement (10%)**
Interact with business customers and end user services to design and implement enhancements for DFO.
Lead discussions with automation in mind with an underpinning focused on enhancing both customer experiences & productivity enabling all outcomes to be measured.
**DFO Business Analysis & Design (20%)**
Ability to comprehend and implement best practices for contact centers, analyze routine production problems and direct and implement corrective changes to reduce failures and improve redundancy and recovery.
Design, document and develop DFO flows and integration.
Drive architectural standardization and documentation for the contact center environments.
**Automation (60%)**
Develop operational process automation using efficient technologies & procedures for Move, Adds, and Changes to DFO services.
Leverage agile approaches and DevOps experiences for accelerated design and deployment, and documentation to improve automation, and improve operational models.
Technical configuration for DFO.
Ability to leverage the CXOne API's and integrations across an enterprise environment.
**Other [10%]**
Undertake other business analysis/process improvements as assigned from time to time.
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Persistent Servicing
3 weeks ago
Malaysia Chubb Full time**Implementation & Support of CX One (70%)**: Implementation and support of various types of contact center solutions with a focus on the Nice CXOne platform. Work closely with business technologist and operating leads to develop new capabilities and operating models. Responsible for technical documentation, development and troubleshooting Nice CXOne...
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Persistent Servicing
3 weeks ago
Malaysia Combined Insurance Full time**Implementation & Support of CX One (70%)**: Implementation and support of various types of contact center solutions with a focus on the Nice CXOne platform. Work closely with business technologist and operating leads to develop new capabilities and operating models. Responsible for technical documentation, development and troubleshooting Nice CXOne...
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Persistent Servicing
3 weeks ago
Malaysia Chubb Full time**Architecture & Engineering (10%)**: Leverage understanding of contact center operations DFO configuration in CXOne. Leverage understanding of concepts and execution of architecture and engineering in the development and deployment of Genesys, inContact, Cisco, Microsoft, and/or Avaya contact center omni channel solutions. Drive architectural...
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Analyst, Priority Service Team
4 weeks ago
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - The Priority Service Team is responsible for engaging and supporting Lazada's top Sellers in growing their sales on the platform and tackling operationals issues when they occur. Beyond business growth and operational support, the team is expected to build...
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Marketing Services Lead
7 days ago
Malaysia Telenor Full timeWe are on a look out for a Marketing Lead who will be able to lead & drive the entire marketing team at Digi. You will be responsible for managing the development and execution of marketing initiatives of Digi’s marketing campaigns **You are: (personality / competencies etc) **We’d like to think of you as: - A strategic thinker and the ability to work...
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Telemarketing Executive
3 weeks ago
Malaysia SummitNext Technologies Sdn Bhd Full time**We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Telemarketing Executive **(Work from Home). **Position** - Telemarketing Executive (Work from Home) - Conduct...
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Telemarketing Executive
1 day ago
Malaysia SummitNext Technologies Sdn Bhd Full time**We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Telemarketing Executive **(Work from Home). **Position** - Telemarketing Executive (Work from Home) - Conduct...
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Telemarketing Executive
2 weeks ago
Malaysia SummitNext Technologies Sdn Bhd Full time**We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Telemarketing Executive - (Work from Home) **to provide unrivalled support to our clients. **Position** -...
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Telemarketing (Cantonese Speaker - Wfh)
3 weeks ago
Malaysia SummitNext Technologies Sdn Bhd Full time**We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Telemarketing Executive (Cantonese Speaker - Work from Home) **to provide unrivalled support to our clients in the...
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Telemarketing (Cantonese Speaker - Wfh)
3 days ago
Malaysia SummitNext Technologies Sdn Bhd Full time**We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Telemarketing Executive (Cantonese Speaker - Work from Home) **to provide unrivalled support to our clients in the...
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Mandarin Telesales
1 day ago
Malaysia SummitNext Technologies Sdn Bhd Full time**We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Telemarketing Executive - (Work from Home) **to provide unrivalled support to our clients. Whatsapp details...
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Account Manager
2 weeks ago
Malaysia Innity Full timeOverall Job Function The Account Manager is responsible for executing the business development activities particularly for publisher relationship and channel sales development for all the assigned accounts. The qualified individual should be able to successfully thrive in a fast-paced and dynamic digital marketing environment. Primary Responsibilities:...
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Fraud Analyst
3 days ago
Malaysia Ria Full time**Role Summary** This role's primary responsibility is to work disputes raised by customers who paid Ria using New Payments Platform (NPP) which is an open-access infrastructure designed for fast payments in Australia. Disputes can vary from request to hold funds, approval of refunds and request for information etc. When not working these disputes, this...
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Apac - Business Development Representative (Bdr)
3 weeks ago
Malaysia AudioCodes Limited Full time**Location**:Malaysia / Philippines **Summary**: The Business Development Representative (BDR), APAC, is responsible for the proactive follow up and qualification of all inbound marketing generated sales leads in APAC markets. The BDR owns the lead management process entirely from the point of lead creation through conversion to sales opportunity and...