Remote Customer Success for Insurance Brokerage
3 weeks ago
**What is this job about?**
- We are an insurance brokerage company, seeking an experienced Customer Success Support to join our team.
- This position involves managing insurance claims and policy renewals for our clients.
**Key Responsibilities**:
- Claims Support: Guide customers through the claims process, providing clear information and support.
- Liaise with insurance claims department and underwriters to expedite claim resolution.
Follow-up on claims status and keep customers informed of any updates or changes.
Resolve problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
- Policy Administration: Assist customers with policy changes, renewals, and cancellations.
- Customer Success: Build sustainable relationships of trust through open and interactive communication.
- Identify customer needs and provide assistance and information on product features.
Work closely with the sales team to onboard new clients and maintain client satisfaction.
- Data Management: Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Ensure customer data is kept confidential in accordance with company policies and legal requirements.
- Feedback and Improvement: Gather customer feedback and share with internal teams to improve products and services.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.**What would I be responsible for?**:
- Provide first-class customer service to our clients, addressing their inquiries and concerns promptly and professionally.
- Handle insurance claims, ensuring they are processed accurately and timely.
- Manage policy renewals, providing clients with updated terms and conditions.
- Develop and maintain a thorough knowledge of all company products, services, and procedures.
- Collaborate with other team members to ensure a seamless client experience.
- Identify opportunities for cross-selling or upselling of additional insurance products.
**Do you have what it takes?**
- Prior experience in Customer Success roles and in insurance operations work.
- Speak, write and read excellent business English.
- Understanding of insurance claims and renewal processes.
- Excellent communication and interpersonal skills.
- Ability to handle high-stress situations with composure.
- Detail-oriented with strong problem-solving abilities.
**What benefits do I get?**
- Work in the cafe, the beach or even in the toilet We don't ask where you work as long as there is good performance & results.
- Wear anything you like We don't judge by looks as we measure by response time and fast resolution for our customer.
- Receive annual bonus for excellent customer service. You work hard and get compensated well
**Job Types**: Full-time, Contract
**Salary**: RM4,000.00 - RM6,500.00 per month
**Benefits**:
- Flexible schedule
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
Application Question(s):
- Describe your experience with Customer Success and what did you do daily?
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Customer Success: 2 years (required)
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