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Policy Servicing Analyst
1 month ago
Job Summary
Responsible to process/update the project activities and to ensure prompt processing is carried out within the set benchmark/deadline.To respond to customer, broker and distributor servicing requests in line with documented guidelines and rules to ensure delivery of excellent customer service.
Job Qualifications
Education : Degree or Diploma with relevant experience
Experience: Minimum 1 years working experience in Insurance Industry
KEY SKILLS/KNOWLEDGE
a. Good communication skill -verbal and written
b. Analytical skill
c. Ability to produce high quality work under pressure and right attitude for work
d. Sound processing knowledge
Job Accountabilities - Key Accountabilities
1. Perform the process initiate by the company and Servicing Request from customer for Takaful/Life
a) Assist superior in participating product meeting
b) Assist superior in prepare system/business requirement
c) Perform system and new product testing
d) Prepare test script
e) Prepare sign off document from stakeholder
f) Prepare implementation sign off document
g) Assist superior to monitor the result
h) Assist superior to revise and update all forms/notices/letters or any auto generated documents within the meeting standards output.
i) To perform all activities achieved the reasonable quality, performance and within the agreed timeline given
j) Prepare and review of any relevant document e.g: WI, regulatory guides, policy contract.
k) Support team member on day to day problem solving
l) Assist in any ad-hoc assignment/projects from Management when required.
m) To ensure all requirements of the Takaful Act 1984, Bank Negara Guidelines, MTA Guidelines, Departmental Benchmarks, Bank Negara Audit, Internal Audit and External Audit are complied with.
**You are the heart & soul of Zurich**
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right
Let's continue to grow together
- Location(s): MY - Kuala Lumpur
- Remote working:
- Schedule:
- Recruiter name: Marina Destiana
- Closing date: