Training Manager, Sea

7 months ago

Malaysia TUMI Full time

MAJOR RESPONSIBILITIES / ACTIVITIES OF THIS JOB (list not more than 10 items) but not limited to:
Work with business team and Store Managers to identify training needs and to develop an effective staff development system which aligns with brand strategy and vision.
- Partner with Regional training to customize brand training resources for local implementation.
- Conduct online & offline trainings including product knowledge, industrial knowledge, service & selling skills and clienteling on regular basis.
- Deliver monthly field coaching at sales floor to closely evaluate training effectiveness and keep track staff progress with KPIs measurement.
- Maintain and update training database; prepare reports for management review.
- To participate in various training and HR projects/initiatives, e.g. talent development and succession plan.
- Assist in local retail events and ad hoc activities if need.

**Who we are**:
Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

**Why you'll love working here**:
At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed— guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment— along with competitive salaries and comprehensive benefits programs.

**What we value**:

- INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
- PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
- DIVERSITY & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.
- The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non-discriminatory business factors specific to the position or location.

Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

The position holder will be responsible for localization and implement of training programs and field coaching for frontline staffs to equip them with effective selling skills, customer experience and product knowledges. You will work closely with the business team and Store Managers to train up frontline staff’s technical and soft skills in order to support continuous individual development and to achieve business goals. - 50% dedicated to Malaysia DTC;
- 30% dedicated to Singapore DTC (monthly travel);
- 20% Travel Retail & SEA market with focus on Brand Induction, TUMI Elite & Seasonal newness training.
- University graduate or above.
- Minimum 5 years solid experience in training and development from cosmetic, FMCG & Retail industry, luxury brands preferred.
- Proven track record in field coaching.
- Good interpersonal skills to work with all levels.
- Proactive and able to work under fast-paced working environment.
- Good command of spoken English, Mandarin and Malay.
- Good Microsoft Office skills especially Power Point.

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