Guest Service Agent

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia SLEEPING LION (AK STAR SDN BHD) Full time
Ensure all guest having a smooth check-in & check-out process. Upkeep of front desk in an optimal and effective manner. Ensure safety and comfort of hotel guest & employee. To know categories, position, capacity, furnishing and price of every room in the hotel. To know procedures for blocking reservations, tour groups and their respective check - in procedure. To handle mails, facsimile and messages for the hotel guests, recording all delivery of the messages or parcels in a log book. To inform housekeeping on the checked-out room. To record all follow ups or information in the log book for the next shift to take over. All comments should be read and initiated. If the follow up has been done status of it should be highlighted. Keep constant awareness on the issue of security of the room key.
To be fluent in English and other languages is an asset.
To prepare specific reports that are required by the manager and maintain hourly room count.
To provide information of the hotel, the community and any other attraction or events of interest.
To maintain cleanliness at the reception desk and tidiness in all work areas and the drawers.

To be alert and ready without any delay at all to provide immediate attention for approaching guest and to answer telephone calls promptly but courteously.

Never let the telephone ring more than three times.
To take care of any requests and try your best to satisfy the customer needs.
To be knowledgeable of all areas in the front office and to perform all duties assigned without fail. Able to work efficiently and harmoniously with guests and colleagues.
To achieve a sustainable growth by pioneering group hospitality division. Delivering services and facilities that exceed guest expectations. To create guest experience with fond memories through great innovations and team sincerity.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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