Quality Assurance

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia TikTok Full time
Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.

Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About
About the team
Our Search Operations team focuses on providing operational support for TikTok's search optimization, user demands and search quality.

Our Search Quality Assurance have deep knowledge of data labelling, search strategies optimizations platforms and provide policy guidelines to the search specialist.


To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines.


Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.


Responsibilities:

Operation & Data Management

  • You will perform daily operational tasks including quality inspection, policy and process optimization, queue assignment and handling escalations of the labelling project.
  • You will work closely with respective project stakeholders and vendors to stay up to date with policy developments and provide feedback on implementation and execution.
  • You will be performing daily audit on internal system and provide analysis of errors and feedback to respective teams (R&D & Product Manager).
  • You will be monitoring the quality scored of agents and run root cause analysis to the management team.
  • You will be monitoring project data, record daily output and quality scores, prepare data analysis/report of projects as well as validate reports and data provided to stakeholders/partners.
Training Management

  • You will be localizing the policy guidelines designing training schedule, coordinate and liaise with key stakeholders including BPO to ensure that all labellers successfully golive within the targeted time frame.
  • You will deliver process/product/policy training in classroom and/or virtually to new joiners.
  • You will be involve in setting up product knowledge test, share result analysis and work with key stakeholders to improve the product knowledge of team.

Qualifications:

Minimum Qualifications

  • A minimum diploma & above education background.
  • You possess prior experience in a QA role, ideally within a Content Moderation / Content Quality / Safety environment.
  • You are familiar with search engines and algorithms of any social media platform or search engine optimization.
Preferred Qualifications

  • You come with experience in a BPO / call center / customer service or vendor management environment is a plus.
  • You have good attention to detail and you are comfortable using data analysis to identify trends.
  • Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials
  • Your ability to work in a high tempo environment, adapt, respond to daytoday challenges of the role.
  • Your resilience and commitment to selfcare to manage the emotional demands of the role.
  • TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

  • Quality assurance

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Time'S Group Full time

    Quality Assurance / Quality Control Specialist Quality Assurance & Control (Manufacturing, Transport & Logistics) Ensure compliance with quality assurance and quality control policies and procedures at the construction site. Conduct regular inspections and audits to verify adherence to project specifications and standards. Identify and resolve any quality...

  • Quality Assurance

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Full time

    Principal FunctionAs a Quality Assurance (QA) and Regulatory Affairs (RA) Executive, you will play a key role in ensuring compliance with relevant regulatory requirements and maintaining the highest standards of quality across our organization. You will collaborate closely with cross-functional teams to implement and maintain quality management systems and...

  • Quality Assurance

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Transcosmos (M) Sdn Bhd Full time

    Job Details: Will be the Subject-Matter Expert (SME) for the project assigned. Following the requirements between organization and client for all Quality Assurance related matters. Responsible for monitoring data accuracy, SOP, and Process Compliance. Prepare a report about performance results by following the Quality Assurance format. Attending or...

  • Quality assurance

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Sdn Bhd Full time

    Quality Assurance & Regulatory Affairs Executive #MSL Description Job ScopeImplement quality assurance policies and procedures to ensure compliance with applicable regulations and standards.Support all aspects of the Quality Management System including updating QMS manuals, SOPs and forms, conducting internal audits, and follow-ups on NC/CAPA.Investigate and...

  • Quality assurance

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Sdn Bhd Full time

    Quality Assurance & Regulatory Affairs Executive (Mandarin Speaker) #MSL Description Job ScopeImplement quality assurance policies and procedures to ensure compliance with applicable regulations and standards.Support all aspects of the Quality Management System including updating QMS manuals, SOPs and forms, conducting internal audits, and follow-ups on...

  • Quality assurance

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Sdn Bhd Full time

    Quality Assurance & Regulatory Affairs Executive (Mandarin Speaker) #MSL Description Job ScopeImplement quality assurance policies and procedures to ensure compliance with applicable regulations and standards.Support all aspects of the Quality Management System including updating QMS manuals, SOPs and forms, conducting internal audits, and follow-ups on...

  • Quality assurance

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Sdn Bhd Full time

    Quality Assurance & Regulatory Affairs Executive #MSL Description Job ScopeImplement quality assurance policies and procedures to ensure compliance with applicable regulations and standards.Support all aspects of the Quality Management System including updating QMS manuals, SOPs and forms, conducting internal audits, and follow-ups on NC/CAPA.Investigate and...

  • Quality Assurance

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Avensys consulting Full time

    JOB DESCRIPTION Quality Assurance (QA) Tester3years and above of testing experience Technical/Functional skills Testing tools usage HPQC / HPALM Daily progression reports / dashboard Able to read/write/understand XML file format will be advantage Personal skills (Soft Competencies [Core/Leadership]) Able to multitask effectively and work under project...

  • IT Quality Assurance

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tan Chong Motor Holdings Berhad Full time

    Job SummaryAs a QA consultant, you are responsible to perform any required software testing to ensure systems are functioning as per documented requirements.Responsibilities:Perform functional tests (System Integration Test, User Acceptance Test, Automation Test)Validate features/functionality of the system as per documented business requirement.Prepare test...

  • Quality Assurance

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    Principal FunctionAs a Quality Assurance (QA) and Regulatory Affairs (RA) Executive, you will play a key role in ensuring compliance with relevant regulatory requirements and maintaining the highest standards of quality across our organization. You will collaborate closely with cross-functional teams to implement and maintain quality management systems and...

  • Quality Assurance

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prestige Management Services Consultant Sdn Bhd Full time

    Responsibilities: Ensure compliance with quality assurance and quality control policies and procedures at the construction site. Conduct regular inspections and audits to verify adherence to project specifications and standards. Identify and resolve any quality issues, ensuring corrective actions are implemented. Prepare and maintain QA/QC documentation and...

  • Quality Assurance

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Royal Selangor International Sdn Bhd Full time

    Quality Assurance (QA) InternRoyal Selangor is looking for interns to join our Quality Assurance (QA) team. Here, you will be exposed to various tasks aimed at ensuring the quality and consistency of our products. This internship spans - 6 months at our headquarters in Setapak Jaya, Kuala Lumpur.About the InternshipYou will be involved in multiple project...

  • Manager, Quality Assurance

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Airlines Full time

    Reports To:Senior Manager, Quality Assurance & Delivery:Role Purpose:Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards.Key Accountability: Service Quality Assurance (SQA)Planning and Management: Conducting regular service...

  • Quality Assurance

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    Role Description Conduct regular evaluations of Customer Service to measures their proficiency in handling player inquiries, resolving issues, delivering exceptional service. Provide constructive feedback to agents to enhance skills and performance. Ensure that customer service operation comply with all the relevant regulatory requirement and industry...

  • Quality Assurance Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    Role Summary:Key responsibilities: Conduct evaluation of Call Center and Customer Service interactions to ensure adherence to quality standards. Implement and maintain Quality Assurance processes and protocols. Evaluate the performance of Call Center and Customer Service representatives based on established criteria. Provide contractive feedback to enhance...

  • IT Quality Assurance

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tan Chong Group Full time

    Job SummaryAs a QA consultant, you are responsible to perform any required software testing to ensure systems are functioning as per documented requirements.Responsibilities: Perform functional tests (System Integration Test, User Acceptance Test, Automation Test) Validate features/functionality of the system as per documented business requirement. Prepare...

  • Quality Assurance Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

    Quality Assurance: Develop and maintain quality assurance metrics and reporting systems. Identify areas for improvement and recommend corrective actions to enhance service quality. Collaborate with management to develop and implement quality improvement initiatives. Facilitate oneonone coaching sessions to address specific performance issues and reinforce...

  • Quality Assurance Consultant

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Worldline Full time

    This is WorldlineWe are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in...

  • Quality Assurance

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Anradus Pte Ltd Full time

    Industry/ Organization Type: Manufacturing Industry (Cooked Food) Position Title: Quality Assurance & Food Safety Executive / Quality & Food Safety Technologist: Working Location: Woodlands Working Hours:5.5 days, Mon - Fri (9 AM - 6 PM) / Sat (9 AM - 1 PM): Salary Package:Basic up to $3,500 + Yearly Bonus: Duration: PermanentKey Responsibilities Performs...

  • Quality assurance executive

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Sdn Bhd Full time

    Quality Assurance Executive (Mandarin Speaker)@Mont Kiara Description Company Background Oral Care, Health & Beuaty, Motorcycle, Chemicals sectorJob Scope Implement quality assurance policies and procedures to ensure compliance with applicable regulations and standards.Support all aspects of the Quality Management System including updating QMS manuals, SOPs...