Customer Service Bpo Malaysian to Be Based in

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Times Consult Full time
Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')

  • Clarify customer requirements; probe for understanding, use decisionsupport tools and resources to resolve customer issues that are nonstandard/unstructured and require some clarification or conceptual thinking.
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Maintain broad knowledge of client products and/or services.
  • Prepare complete and accurate work including appropriately notating accounts as required.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Offer additional products and/or services.
  • Track, document and retrieve information in call tracking database

Requirements:

  • Native Malaysian
  • Experienced is a preferred.
  • Excellent in communication Skills
    :Bahasa Malaysian & English (Fluent in Speaking, Writing, Reading)
  • Accept to work in shift rotation 24/7 (Work 5 days per week & 2 days off).

Salary:
RM4, RM8,000.00 per month

Expected Start Date: 10/30/2023

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