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Customer Service Bpo Malaysian to Be Based in
2 weeks ago
- Clarify customer requirements; probe for understanding, use decisionsupport tools and resources to resolve customer issues that are nonstandard/unstructured and require some clarification or conceptual thinking.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain broad knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Track, document and retrieve information in call tracking database
Requirements:
- Native Malaysian
- Experienced is a preferred.
- Excellent in communication Skills
:Bahasa Malaysian & English (Fluent in Speaking, Writing, Reading) - Accept to work in shift rotation 24/7 (Work 5 days per week & 2 days off).
Salary:
RM4, RM8,000.00 per month
Expected Start Date: 10/30/2023
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