Support Executive

2 weeks ago


Bangi, Selangor, Malaysia Silentmode Sdn. Bhd. Full time

Requirements

  • Diploma / Bachelor's Degree Computer Science or any related field.
  • Minimum 3 years working experience or similar role is required for this position.
  • Attention to detail and good problemsolving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.
  • Prior experience in customer support, tech support, desktop support, or a similar role.
  • Identify customer needs and help customers use specific features.
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
  • Update our internal databases with information about technical issues and useful discussions with customers.
  • Share feature requests and effective workarounds with team members.
  • Maintain a working log detailing all required system updates, as well as the date of completion.
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share with our Product, Sales, and Marketing teams.
  • Assist in training junior Customer Support Representatives.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.

Salary:
RM2, RM2,500.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Meal provided

Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Bandar Baru Bangi: Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma/Advanced Diploma (required)

Experience:

Customer Support: 3 years (required)
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