Csi Process Manager
2 weeks ago
Responsible / Accountable for:
- Analyzing the current service and creating a Service Improvement Plan with defined metrics for improvement in technology, process, and business demand presenting it to the customer according to contractual agreement;
- Work with all EUS Service Management and Process Owners for review and management of Service Levels and CSI opportunities towards Service improvement;
- Monthly Service Reports with measurable process effectiveness of improvement plans,and Advisory KPI;
- Monthly meetings with the customer for revision, discussion, approval and discovery of CSIPs (EUS scope);
- Management of CSI Global Tracker with both internal only and Customer visible CSIPs
- Manage BAU escalation / complaints under CSI scope and creation of related CSIP;
- Initiating service improvement activities/projects under CSI scope and task creation in TfSNow CSIP tool;
- Measuring user satisfaction through the facilities provided by the service desk using agreed scorecards;
- Identifying and reviewing statistically relevant areas of dissatisfaction
- Analyzing demand received at the Service Desk and identifying improvement opportunities via process, shift to the left or automation (Escalations, trend analysis, etc)
- Communication & coordination for CSI Activities with EUS Service and process Management
- Assist SDM with Escalations/Complaints pertaining CSI scope or any CSI communications/coordination/analysis activity.
-
Quality Tracking Executive
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Airline Full timePosition Title Quality Tracking ExecutiveReports To Manager, Customer Engagement & InsightsRole Purpose Responsible to assist Manager and Senior Executive to perform analysis and reporting on CSI and NPS for MAG businesses. The aims are to minimize the repeated breakages, address the root cause, and improve the customer experience.Key Accountability Analyse,...
-
Process Manager
2 months ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full timeabout the job Lead and oversee a team of engineers responsible for Process utilities system; Mentor and coach team members, supporting their professional growth and development, and ensuring a high level of technical competency within the team;Provide technical leadership and expertise in the design of process utilities system, including process gases,...
-
Process Manager
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full timeabout the job Lead and oversee a team of engineers responsible for Process utilities system; Mentor and coach team members, supporting their professional growth and development, and ensuring a high level of technical competency within the team;Provide technical leadership and expertise in the design of process utilities system, including process gases,...
-
Process Manager
2 months ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full timeabout the job Lead and oversee a team of engineers responsible for Process utilities system; Mentor and coach team members, supporting their professional growth and development, and ensuring a high level of technical competency within the team;Provide technical leadership and expertise in the design of process utilities system, including process gases,...
-
Process Manager
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full timeabout the job Lead and oversee a team of engineers responsible for Process utilities system; Mentor and coach team members, supporting their professional growth and development, and ensuring a high level of technical competency within the team;Provide technical leadership and expertise in the design of process utilities system, including process gases,...
-
Manager - Processing
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full timeJob descriptionWhy join us?If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. Global Debt Markets Derivatives Trade Processing Management is integral to HSBC's purpose and strategy, playing a valued role in Rates trading life cycle management. Our global team of Middle...
-
Process Manager
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full timeabout the companyYour future employer is an established MNC company within the O&G sector specializing in petrochemical, chemical, and broader industrial sectors in Malaysia. Due to their global presence, there will be opportunities to work on international projects. about the jobLead Assigned Engineer for proposals and job assignments, providing leadership...
-
Process Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full timeabout the companyYour future employer is an established MNC company within the O&G sector specializing in petrochemical, chemical, and broader industrial sectors in Malaysia. Due to their global presence, there will be opportunities to work on international projects. about the jobLead Assigned Engineer for proposals and job assignments, providing leadership...
-
Process Manager
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full timeabout the companyYour future employer is an established MNC company within the O&G sector specializing in petrochemical, chemical, and broader industrial sectors in Malaysia. Due to their global presence, there will be opportunities to work on international projects. about the jobLead Assigned Engineer for proposals and job assignments, providing leadership...
-
Senior Process Engineer/ Process Manager
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full timeWe are currently looking for Senior Process Engineer/Process Manager for an automotive electronics parts manufacturer based in Malaysia. This position requires your urgent attention.Reporting to: Factory HeadLocation: Shah AlamExcellent remuneration and benefits package the role Manage and develop a team of engineers, ensuring their growth and success.Design...
-
Senior Process Engineer/ Process Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full timeWe are currently looking for Senior Process Engineer/Process Manager for an automotive electronics parts manufacturer based in Malaysia. This position requires your urgent attention.Reporting to: Factory HeadLocation: Shah AlamExcellent remuneration and benefits package the role Manage and develop a team of engineers, ensuring their growth and success.Design...
-
Senior Process Engineer/ Process Manager
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full timeWe are currently looking for Senior Process Engineer/Process Manager for an automotive electronics parts manufacturer based in Malaysia. This position requires your urgent attention.Reporting to: Factory HeadLocation: Shah AlamExcellent remuneration and benefits package the role Manage and develop a team of engineers, ensuring their growth and success.Design...
-
Funding Officer
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time[RN] Our client is a financial and leasing company.Objective: To ensure lease documentation meets CSI & Funders' requirements and leases are funded as soon as the documentation is complete.Key Functional Responsibilities and AccountabilitiesLease documentation and funding package production for APAC region which include the relevant forms, pricing...
-
Manager, Process Excellence
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Klook Full timeAbout KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...
-
Process Engineering Manager
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full timeWe are currently looking for Process Engineering Manager for an electronics parts manufacturer based in Malaysia. This position requires your urgent attention.Reporting to: Factory HeadLocation: Kuala LumpurExcellent remuneration and benefits package the role Manage and develop a team of engineers, ensuring their growth and success.Design and implement...
-
Process Engineering Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full timeWe are currently looking for Process Engineering Manager for an electronics parts manufacturer based in Malaysia. This position requires your urgent attention.Reporting to: Factory HeadLocation: Kuala LumpurExcellent remuneration and benefits package the role Manage and develop a team of engineers, ensuring their growth and success.Design and implement...
-
Process Engineering Manager
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full timeWe are currently looking for Process Engineering Manager for an electronics parts manufacturer based in Malaysia. This position requires your urgent attention.Reporting to: Factory HeadLocation: Kuala LumpurExcellent remuneration and benefits package the role Manage and develop a team of engineers, ensuring their growth and success.Design and implement...
-
Admin Asisstant
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia INTEGRATED PROCESS SOLUTIONS SDN BHD Full timeManage data in spreadsheets and reports Keep records and reports up to date Help maintain the budget plan Organize and schedule meetings and events Supervise other staff and delegate responsibilities Handle technical issues in their area of expertise Carry out clerical duties, including answering phones and preparing documentsIntegrated Process Solutions Sdn...
-
Manager of Process Controls
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Air Products Full timeAS-MY-Kuala LumpurJob Description and Qualifications Manager of Process Controls Job Description SummaryBe responsible for his discipline's performance within the project.The Manager of process controls has two major key functions: implementing technical competence and managing the team of his discipline within the various projects globally.This position...
-
Business Process Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time[RN] Our client is one of the largest bank in Malaysia Own system improvements and drive operational change management including workflow improvements across our Campaign, Analytics and Data Science teams to accelerate our ability to deliver high value results and drive efficiency. Identify and lead crossfunctional initiatives to improve operational...