Procurement Customer Service Officer

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cochlear Ltd Full time
Change people's lives and love what you do Cochlear develops world-leading medical devices that help people hear.

As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other.

Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.

Change people's lives and love what you do Cochlear develops world-leading medical devices that help people hear.

As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other.

Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.


We are seeking for a Procurement Customer Service Officer (KL) reporting to the Procurement Customer Service Lead, to be based in Bangsar South, KL.

In this role, the successful Procurement Customer Service Officer will have the opportunity for executing support tasks for Cochlear's procurement function, as per Procurement policy.

This includes support of Cochlear's regional operations located in Australia, Europe, Asia and the Americas.

Key Responsibilities:


The Procurement Customer Service Officer (KL) will be responsible for ensuring a high standard of customer service is maintained by the Procurement Customer Service Team for internal stakeholders, with timely responses, thorough investigations and clear communications.


In this role you will be responsible for:

  • Coordinating and processing inquiries relating to purchase orders, deliveries and payments (P2P activities). Providing information and assistance to business requesters as required
  • Following up pastdue orders on suppliers to determine the latest delivery information and coordinating with relevant stakeholders in the business
  • Creating new vendor records as part of the Supplier Lifecycle Management (SLM) process within the team's SLA when required
  • Updating existing vendor records from business requests inline with the team's Service Level Agreements (SLA's)
  • Assisting the Procurement teams in other regions in managing direct items inventory and maintain all quality system and regulatory requirements.
  • Coordinating supplier evaluations, through the Oracle Supplier Lifecycle Management (SLM) module as required
  • Delivering reports and feedback on supplier performance in a timely manner to the Procurement Manager and Procurement team for assessment.
Key Requirements

  • Minimum bachelor's degree in Business, Accounting, Mathematics or equivalent.
  • At least 23 years of experience in Procure to Purchase (P2P) activities is required for this role.
  • Demonstrated use of Procurement ERP system (e.g Oracle, SAP or other ERP system) is a must for this role.
  • Excellent written and verbal communication skills in English language.
  • Good interpersonal skills
  • Excellent Team Player
  • The role is required commitment to work and availability of personal WIFI to support during public holiday.
  • Willing to work during public holidays to support key stakeholders based in Asia, Europe, Middle East and US.
Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other.

Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.

Learn and grow with us as we tackle the most complex challenges in helping people to Hear Now. And Always.

Cochlear is the global market leader in implantable hearing solutions including cochlear implant systems (CI) and bone anchored hearing aids (Baha).

CochlearCareers

  • Procurement Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prestige Management Services Consultant Sdn Bhd Full time

    Responsibilities: Identify, evaluate, and select suppliers for materials, equipment, and services required for construction projects. Negotiate contracts with suppliers to secure favorable terms and conditions. Prepare and process purchase orders in accordance with company policies and project requirements. Monitor and manage inventory levels to ensure the...

  • Procurement Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prestige Management Services Consultant Full time

    Location: Ampang Area, Kuala LumpurWhat We Offer: Competitive compensation and benefits package. Great working environment and team atmosphere. Career development opportunities.Responsibilities: Develop and implement procurement strategies to meet company goals. Source, negotiate, and purchase goods and services needed for operations. Evaluate suppliers,...

  • Procurement Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wilhelmsen Full time

    Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Main Responsibilities Leadership. Mentor team members to ensure the best possible service in accordance with the SLA. Coach and train new staff equip them with knowledge that is required to conduct their day to day...

  • Procurement Officers

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prestige Management Services Consultant Sdn Bhd Full time

    Responsibilities: Develop and implement procurement strategies to meet company goals. Source, negotiate, and purchase goods and services needed for operations. Evaluate suppliers, manage contracts, and maintain relationships. Oversee inventory management and optimize procurement processes. Ensure compliance with regulations and company policies.Requirements:...

  • Procurement Support Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wilhelmsen Full time

    Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Interrelations Reporting to Team Leader Procurement Support and closely working with members of Global Procurement Services, Vessel Accounting group and Treasury group. Also having liaison with vendors, management...

  • Customer Service Officer #65592

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Anradus Pte Ltd Full time

    Industry/ Organization Type: Manufacturing/Industrial Fabrication Solution Provider Position Title:Customer Service Officer: Working Location: UbiWorking Hours: 5.5 days (Monday - Friday 8.30 am pm, Saturday 8.30 pm - 12 pm) Salary Package:Up to $2,200 + Variable Bonus: Duration: PermanentKey Responsibilities Develop and maintain successful customer...

  • Procurement Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kerry Full time

    Requisition ID 47322Position Type FT Fixed TermRecruiter #LI-CST1Posting Type LIAbout Kerry: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our...

  • Customer Success Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • Customer Service

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full time

    Become a product expert that help customers for best solution. Delivery High End customer service to clients Should be active on Social media so could understand the customer's concern.Requirements: Basic understanding of PC & mobile device troubleshooting 1 to 2 years of experience in customer service with 1 year in a Tech support process is preferred....

  • Customer Service Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia coty Full time

    CUSTOMER SERVICE OFFICER, KUALA LUMPURThe role of the Customer Service Officer is to drive the daily operations of the South East Asia Business Unit, which comprises of the following countries - Singapore, Malaysia, Thailand, Hong Kong, Taiwan as well as Export Customers for the following Divisions - Luxury and Consumer Beauty, through accurate...

  • Manager, Group Procurement

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia FWD Insurance Full time

    About FWD GroupFWD Group is a pan-Asian life insurance business with approximately 11 million customers across 10 markets, including some of the fastest growing insurance markets in the world. Established in 2013, FWD is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products,...

  • Procurement Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia YEE LEE CORPORATION BHD. Full time

    Procurement Executive: Job Location: Kuala Lumpur, SelangorRESPONSIBILITIES Overseeing and supervising employees and all activities of the purchasing department Preparing plans for the purchase of equipment, services, and supplies Following and enforcing the company's procurement policies and procedures Reviewing, comparing, analysing, and approving products...

  • Procurement Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RM LEOPAD SDN BHD Full time

    To carry out the complete procurement and purchasing process for the company. - Work closely with other business departments to achieve target pricing points and timely delivery and desired quality of product and services. - Conduct price negotiation with supplier / vendor and prepare price comparison matrix for management's approval. - Continue sourcing for...

  • Manager, Group Procurement

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia FWD Group Management Holdings Limited Full time

    Manager, Group ProcurementAbout FWD GroupFWD Group is a pan-Asian life insurance business with approximately 11 million customers across 10 markets, including some of the fastest growing insurance markets in the world. Established in 2013, FWD is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and...

  • Customer Service Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    Responsibilities: Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure high...

  • Customer service officer

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ihh Healthcare Berhad Full time

    Job Description:IHH Healthcare Berhad is seeking a dedicated and confident Customer Service Officer to join our team in Kuala Lumpur. As a Customer Service Officer, you will be responsible for providing exceptional customer service to our patients and their families. This role is part-time and at the Associate Level, requiring a minimum of 4 years of...

  • Customer service officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ihh Healthcare Berhad Full time

    Job Description:IHH Healthcare Berhad is seeking a dedicated and confident Customer Service Officer to join our team in Kuala Lumpur. As a Customer Service Officer, you will be responsible for providing exceptional customer service to our patients and their families. This role is part-time and at the Associate Level, requiring a minimum of 4 years of...

  • Customer service officer

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ihh Healthcare Berhad Full time

    Job Description:IHH Healthcare Berhad is seeking a dedicated and confident Customer Service Officer to join our team in Kuala Lumpur. As a Customer Service Officer, you will be responsible for providing exceptional customer service to our patients and their families. This role is part-time and at the Associate Level, requiring a minimum of 4 years of...

  • Associate I- Procurement

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pengurusan Air Selangor Full time

    To oversee and manage Associate I or Associate II & Admin Assistant. To assist Head the Procurement Operation Unit and the Portfolio IVlanager on the procurement activities to achieve the procurement units / section goals and KPIs. To assist Head of Procurement Operation Unit and the Portfolio Manager to process the overall Procurement activities under the...

  • Procurement Executive

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyJoin a global leader in retail, dedicated to making sports accessible to all. They're on the hunt for a motivated Procurement Executive to join their team and help fulfill their mission of providing top-notch sporting goods at wallet-friendly prices. If you're a sports fanatic who's all about procurement and loves a lively atmosphere, this...