Customer Service Officer

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia coty Full time
CUSTOMER SERVICE OFFICER, KUALA LUMPUR


The role of the Customer Service Officer is to drive the daily operations of the South East Asia Business Unit, which comprises of the following countries - Singapore, Malaysia, Thailand, Hong Kong, Taiwan as well as Export Customers for the following Divisions - Luxury and Consumer Beauty, through accurate customer/material master data maintenance, on-time Order Processing of customer PO's/Orders, handling Credit & Debit Note issuance, Reporting and close collaboration with Commercial & Supply Chain Teams.


RESPONSIBILITIES

Your main focus:

Order processing for assigned international customers which are shipping from Coty global Distribution Centre (DC) in Germany, as well as local customer from local in-market Distribution Centre (DC) in the respective SEA markets

Accepting, processing and coordinating incoming customer orders for Export, taking into account order conditions (SEA & AIR), whilst following customer requirements.

Ensuring product availability and following aligned KPIs for special deliveries (e.g. urgent orders)
Maintaining close co-ordination with Commercial Teams, Demand & Supply Planners and Customers.
Close collaboration with Demand Planners to resolve quota issues and ensuring the best possible availability of goods.
Coordination with Shared Service Centre Credit Control (Accounts Receivable) to unlock customer orders which are above credit limits

Daily coordination between Customer Service and Supply Planner to ensure that all orders are transferred to the warehouse with the best possible fill rate, aiming to achieve the best possible customer satisfaction and increase KPI.

Working for Coty means our people make us who we are. They are the brightest minds bringing innovative concepts to life.

If you're someone unwilling to settle, likes to envision larger possibilities, accelerate learning, and push boundaries - we'd love to hear from you Working at Coty means being part of an inclusive workplace committed to diversity and equity, valuing diverse perspectives and backgrounds.

Your ideas will count, fostering a career where you can achieve more than you ever imagined.


You will be reporting to Customer Service Manager and the team consists of Customer Service Officers where you will work closely together.

All your colleagues are energetic and fun loving.

You will be working closely in the team and you will get tremendous support for you to excel in this role.


YOU ARE A COTY FIT
You like to work in a dynamic environment.

As a Customer Service Officer, you share your valuable experience to the team and you get energy from working in a fast-paced, diverse and international environment.


Other than that, you:
Minimum 3 years of Customer Service work experience, preferably in a multi-national company.
Excellent knowledge & technical understanding of SAP for Order Processing and Query management (3 years+ experience preferred)
Strong Excel skills and experience in SAP
Self-Motivated, with a strong work ethic and a sense of confidentiality.

OUR BENEFITS
As our Customer Service Officer, some of the benefits you will receive are:

Omni-Working:
Hybrid flexible working model enabling employees to balance remote and office-based work

Product Allowance:
Employees can order from a selection of Coty Products each year

Free goods:
Employees would be able to enjoy occasional free products due to Company's initiative

Gender-Neutral Paid Parental Leave:
All Employees, regardless of gender, will have access to the same number of fully paid weeks of offered parental leave

ABOUT COTY

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