Customer Service Officer

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia International Academy of Business and Technology Full time
Job description

INTERNATIONAL ACADEMY OF BUSINESS & TECHNOLOGY SDN. BHD.

The receptionist and customer service are the first point of contact for our customers and students. They will play a vital role in representing the company's professional image to clients, visitors, and staff. This role requires a professionalism skill, strong communication skills, and the ability to do multitask.

Key Responsibilities

Reception

Greet and welcome visitors, students, clients, and staff with a friendly and professional demeanor.
Answer incoming phone calls promptly, direct calls to the appropriate team members, and take detailed messages.

Manage visitor registration, sign-in procedures, and issuance of visitor passes.
Maintain a tidy and organized reception area and common spaces.

Coordinate meeting room reservations and set-up, ensuring adequate space, refreshments, and equipment availability when needed.


Prepare class materials and students files Office Services
Manage incoming and outgoing mail and couriers, including sorting, distribution, and tracking.


Order and maintain office supplies, ensuring adequate inventory levels.

Assist with basic office equipment troubleshooting (printers, copiers, etc.) or coordinate with IT support.
Support general office administration tasks as needed, such as filing, photocopying, and document preparation.

Catering

Liaise with catering providers for meetings and events, placing orders, and managing deliveries.
Maintain the tidiness and stocking of office kitchen and pantry areas.

Ensure availability of beverages and snacks for visitors.

Other Responsibilities
Adhere to company policies and procedures, upholding a safe and efficient workplace.

Provide support to the Facilities Management team on ad-hoc projects or tasks.
Collaborate and communicate effectively with team members from other departments.

Qualifications and Skills

Diploma or equivalent.
Minimum of 1-2 years of experience in a receptionist or administrative support role.

Excellent customer service skills and a welcoming attitude.
Strong verbal and written communication skills in English; proficiency in Bahasa Malaysia is highly desirable.

Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Ability to multitask and prioritize in a dynamic work environment.

Detail-oriented and organized.
Demonstrated time management skill.

Job Types:
Full-time, Internship, Student job

Contract length: 24 months

Pay:
RM1, RM2,500.34 per month

Benefits:

  • Opportunities for promotion

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Overtime pay

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • English (preferred)
  • Bahasa (preferred)
Expected Start Date: 05/13/2024

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