Client Service Officer

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

Essential / Key Duties & Responsibilities:

  • Answering calls from the Branches, Agents and Customers regarding Unit Trusts.
  • Provide customer service to customer and agents who walk in at the counter.
  • Follow up for incomplete transactions submitted by branches, agents and customers.
  • Handling written enquiries related to agent and customer.
  • Continuously suggest new process improvement related to customer servicing.
  • Provide confirmation advice/ account statement/ audit confirmation and tax voucher to customer upon request.
  • Assisting investors/agents to resolve any issues arise from online platform.
  • Liaising with service providers and other departments for all operational matters related to daily investors' transactions.
  • Adhoc task as assign by Superior

Experience/ Qualifications/Requirement:

  • Fresh graduates are encouraged to apply
  • Good communication in English
  • Good interpersonal skills
  • Detailoriented, organize, selfmotivated & ability to work independently
  • Responsible, positive and aggressive attitude.

Job Type:
Contract

Salary:
RM3, RM4,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Experience:

  • Customer support: 2 years (preferred)


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