Client Service Associate
1 week ago
About the Role:
Grade Level (for internal use): 08
S&P Global is seeking a Client Service Analyst to sit in our Kuala Lumpur office and support clients on our Debtdomain platform.
You will have an opportunity to collaborate with colleagues across business lines and global regions. This is an exciting opening for anyone eager to learn about finance, banking and high-technology.Debtdomain is a Web-based system used daily by thousands of bankers, salespeople and investors who are active in the global loan syndication market.
Debtdomain combines CRM and bookbuilding features to track and manage deal opportunities, with secure datarooms that enable sell-side banks to transmit highly confidential information to potential investors.
Responsibilities and Impact:
Work with a global team of Service Analysts responsible for front-line client services on the Debtdomain platform
Excellent communication skills, both verbal and written forms
Support duties for the Debtdomain client service team
Build & maintain strong customer relationships and provide outstanding client service, including onsite client coverage, training and support, where applicable.
The ability to prioritize tasks, adhere to deadlines and escalate urgent matters to management;Capture and channel user feedback to the management team in order to facilitate the continuous improvement of our products and services.
Ad hoc duties and requests as required by the business.Resolve product or service problems by clarifying the customer's issue; determining the cause of the problem; explaining the best solution or escalating to the appropriate team.
Escalate technical issues and liaise with product and development teamworkBe self-motivated, take initiative, and welcome the challenge of problem solving
Strong organizational skills and ability to multi-task projects of short, medium, and long-term time ranges
Collaborate and work well within multiple organizational and functional departments
Proficient in Microsoft Excel, Word, Outlook and PowerPoint
Ability to work in a tightly knit regional and global loans team
Education and experience:
Bachelor's Degree preferred
Experience within the financial industry would be preferred, but not a requirement
Excellent written, spoken and verbal communication skills, including strong interpersonal skills and articulate phone presence
Additional Preferred Qualifications:
Ability to think laterally and analyze and question processes
Proficient in MS office
Team player
Ability to identify and escalate issues or concerns
Excellent prioritization, organizational and time management skills a requirement
Eager to learn with strong analytical and problem-solving abilities
Great organizational skills is a requirement
Must be able handle stressful customer situations with patience and poise
Proficient PC skills, especially in Microsoft Word and Excel.
Ability to review processes and suggest improvements
Grade/Level:
(relevant for internal applicants only) - 8
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information.
Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What's In It For You?Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day.
We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow.
At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective.
Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets.
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.
We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness:
Health care coverage designed for the mind and bo
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