Client Service Associate

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Lean IT Consultants Sdn Bhd Full time

JOB REQUIREMENTS:

  • Excellent communication and writing skills in
    Mandarin and
    English
:

-
SPM leavers and fresh graduates are encouraged to apply.

  • Able to work on
    rotational shifts
:

  • Prior working experience in the
    call service industry will be an added advantage.
  • Good problemsolving skills and ability to perform in a highpaced working environment.

JOB DESCRIPTION:

  • Perform all procedures accurately, including following the SOP of call flows, work processes, data entry requirements, and complaint management processes.
  • Demonstrate a strong customer service orientation and take responsibility for ensuring customer satisfaction.
  • Maintain a high level of professionalism and effective customer service.
  • Ensure all SLAs are met accordingly.

Job Types:

Full-time, Permanent

Pay:
RM3, RM4,100.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Attendance bonus
  • Performance bonus

Education:

  • STM/STPM (preferred)

Experience:

  • Customer service: 1 year (preferred)

Language:

  • Mandarin (preferred)


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